HP envy 4504: unable to print from laptop

Hello

whenever I try to print a document in microsoft word 2013, that never works.

It shows that it is printing but it ends almost instantly and does not activate my printer.

whenever I try to print on my mobile phone it still works it's just with my computer.

hope you can help.

Hi printerboy666,

Welcome to the HP Forums.

I see that you are experiencing some printing problems when you attempt to print from microsoft word 2013.

I have some suggestions that we can try.

First, check the Microsoft web page for updates that may be available for the Word program.

Disable firewall or anti virus protection before printing.

Run the print HP and Scan Doctor just in case a problem is with the HP software.

Let me know how make you out.

Thanks for your time.

See you soon,.

Tags: HP Printers

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