HP ENVY 4520: SETUP PRINTER ERROR?

I got this error message when you try to download the drivers to install this printer HP Envy 4520:

Call to DriverPackageInstall returned error 5 for package "C: / Prgram files/HP/HP ENVY 4520 Series/Driverstore/NGScanDriver/HPNIA_EN4520.INF."  A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package.

What the hell it means, and how should I do to fix this?  All ideas are welcome.

Thank you

Deb7325

Hey @Deb7325, welcome to the Forums of HP!

I would be happy to help you install your craving 4520. If I understand your description that you see "Call to DriverPackageInstall returned error 5 for package" C: / Prgram files/HP/HP ENVY Series/Driverstore/NGScanDriver/HPNIA_EN4520.INF 4520.  A caller of DriverPackageInstall must be a member of the Administrators group to install a driver package. "When you try to install the software.

You are the administrator on this PC, or you logged in to the Admin account? If this isn't the case, please ensure that you install on the Admin account.

If you try to install on the Admin account, please perform a clean boot and try to install again. If you need help by performing a clean boot, click the following link: How to perform a boot in Windows.

If you are still not able to install the software, let me know and I will do everything I can to help. If this resolves the issue, please be sure to mark your post as solved by clicking on the accept button Solution below. Thank you.

Tags: HP Printers

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