HP envy 5530: HP envy 5530 printer does not print with laptop

Hi, we have set up a new printer today, it is printing very well with our laptop Mac, tablets & toshiba, however will not be printed on our acres of girls aspire laptop. The laptop is grateful for the printer, the icon is there with a green checkmark on this subject, but when we click on print, it goes into a queue and then to zero. It keeps saying printer is offline, but this isn't? Any help or advice greatly appreciated.

Maximus11

Welcome to the Community Forum of HP.

You could try the following:

Assuming that you have installed the printer on your daughter's cell phone software previously, then start here, else scroll down...

  • Everything, including the router restarts

> If it does not (reboot the router), you can try this:

  • Remove Panel printing software > set view icon > programs and features > click with the right button on the program > Uninstall
  • Shut down the computer
  • Stop / power off the printer
  • Turn off the router
  • Wait 2 minutes...
  • Turn on the router and wait for it to start completely - say, 1 minute
  • Start the computer and connect
  • Turn on the printer

If you have never installed the software of the printer on your daughter's cell phone, then you might start here:

  • Install the full functionality for the printer software by following the instructions

Install the full software features - like 5530

===========================================================================

Click on the Thumbs - Up Kudos to show that you appreciate the help.

Click on accept as Solution when the answer provides a fix or a workaround!

I am happy to provide assistance on behalf of HP. I do not work for HP.

Tags: HP Printers

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