HP Envy 5535: scanner cannot connect to server want 5535

I have a MAC / Windows and the scanner will analyze more than all. The error message is unable to connect to the server. I have reset the printer / scanner to factory default and reset everything and still not able to scan what it is only printing works wireless.

What is next steps for scanning back?

Thank you!

Yes

Hey @Dodgrboy,

Welcome to the Forum from HP Support.

I see that you are unable to scan with your HP ENVY 5535 e-all-in-one printer. I would like to help.

I recommend you try the following:

  1. Uninstall the printer - click here for instructions.
  2. Fix permissions of the disc on your Mac - click here for instructions.
  3. Once you have finished running the utility above, restart your computer.
  4. Finally, click here to reinstall your printer.

If your question is scanning to email try this troubleshooting flow:

When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

Here's how:

* Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings

Then, touch the wireless icon () and run the Wireless Setup Wizard to restore your network connection.

Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

Then, press the icon of Webservices () and reactivate your webservices (necessary for scan to e-mail, ePrint and other features).

Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

Thanks for posting in the Forum from HP Support. Have a great day!

Tags: HP Printers

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