m1217 HP scanner cannot connect to the device

I have a HP m1217nfw print, scan and fax.   I'm on Mac OS X Lion 10.7.5;  After calling HP and several hours later, they can not resoulve this problem with my scanner doesn't work do not.

I get a message from (unable to connect to the device).

With HP I uninstalled the printer, remove all software HP, Veryify permissions & repair disk permissions of the drive, update the Firmware, that HP and myself can think okay.

The printer prints, copies, but the scanner will NOT scan.  This has happened since an update of MAC 10.7.4 to 10.7.5.  I talked to Apple numorus era and I was informed that HP has not sent a new version update.  HP told me that current software of the printer are supported for 10.7.3 to 10.7.5

Now, I spent 2 days on this.   I had to pay HP for support, since I was 13 months with my printer, 1 month on my warranty.

HP told me they had a lot of complaints about this, but there is no resolution.  I told HP to contact Apple and they say we cannot do this.

I need HELP!

Eric

Go into your MacintoshHD and follow these steps:

TURN OFF THE POWER TO THE PRINTER 1.

The solution to restore previous functionality is to manually delete
the ICA of Library/Image Capture/devices module.  Please note that they
need to remove ³HP Scanner.app² and not ³HPScanner.app² these are two
very different drivers.  ³HPScanner.app² is the driver for scanning for safran
devices.

Tags: HP Printers

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