HP Envy 700-074 model BIOS corruption, or bug, etc.

Hello

My name is Patrick Barker, and I'm an analyst of the blue screen of death core Dump. During the last week, I ran into two users having a HP Envy 700-074 computer and experience the same exact bug check. The first time I met such a bug check, I imagined that the user may have simply received a system with a bad BIOS, things like this happen in computers all the time. Well, the user contacted HP and replaced it with the exact same model course, and he had the same problem.

Right at that time, I discovered another user knows exactly the same problem as the previous user. With a consistency like this, I wonder if there is a corruption of the BIOS and/or the bug associated with this particular model?

What is happening is that there is a frequency of verification of bug ACPI_BIOS_ERROR (a5) .

This bug check indicates that the BIOS Advanced Configuration and Power Interface (ACPI) computer is not fully compliant with the ACPI specification.

Error checking A5, {1000, 0, 80001000, 25}

The 1st setting has always been far 1000.

1000 = ACPI_BIOS_USING_OS_MEMORY.

ACPI has been a fatal error during the processing of a region of memory operation. The region of operation memory tried memory card which has been attributed to the use of the OS.

This bug check usually appears in these 2 scenarios:

1 BIOS bug / damaged and must be resolved with an update or go back to the manufacturer.

2 Rootkit (not very common).

In our case, it is #1. Exactly, what is happening? I can't be quite too sure due to having to have a version controlled ACPI.sys to debug such a question and with what is happening on another system user, I won't use them as guinea pigs. However, this seems a general problem from what I can tell about this model BIOS. For reference, a BIOS update is not currently available for this specific model, so not quite sure that the end user can do, especially if their systems of replacement of the same model have the same question over and over again.

-----------------

Two threads where it occurs, I will update if I see anymore:

1. Windows 8 crashes after being in the mode 'sleep' - Microsoft Community

2. brand new computer under Windows 8 - 2 accidents in first day - Microsoft Community

Why I write this here? Well, on the one hand, I can't find a place to contact HP and / r supports directly without really own a HP machine. So, with that said, two questions:

1. is there a way to contact HP directly on this issue?

2. is it and/or any other person with this specific model of HP's have this problem?

Kind regards

Patrick

Hi Patrick,

This forum is mainly of volunteers, and HP has no official presence here.    I ask that your question is raised.  In the meantime, you or your client should open an official ticket with HP support.  These PC is still covered by the warranty.

HP support number is 800-474-6836 or 800-HPINVENT or online here.

Tags: HP Desktops

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