HP Envy all-in-one curve: HP Envy curve in a single 34 "stops just have no idea what is wrong

So yesterday, not for a long time I was doing / play music on my Hp Envy curve all in one Pc and my mom came and sat next to me and then she let out, but at the point where she was in the kitchen, it just stops randomly with our any type of warning, I don't think that she walk on the power cord I have no course at all, but it is possible so I went to unplug then plug it in to the top cause it does not turn on when I press the power button when I plug to the top she flashed black but the Orange button was not always the same color blue as it suppose to be so I did a bunch of time trying to turn it on , but does not it didn't work so I tried another way before he could flash I turn on the light turns blue can also here that the fan and fill the stream of him but he turns off power then black light flash if I want to sleep in the morning time problem still purists the case so I search something on google and saw that dust could stop working during overall of Suite causes more heard about it, but that is not possible I have a fan at the top but not always it cool so I took part found only a dust not big thing to stop it or fire finger nail, I just finished to put it back together I hope that me and my mother would think that he would return but it didn't at all I made sure that everything is plug properly within the the computer or damage, but I rarely someone let close because I don't want to be too bad there, but only a cord at the back of the power supply cord I can't go wrong plugin which up to I guess. I'm sorry for this long paragraph of madness, but I guess that try to givanyone all the information you need to help me with this problem so I can get back to what I do. THX YOUNGNOOKBEATS

Thank you for the update. That you are having problems with it, switch on/off, in step 3 of this document, you can select the section that best describes what is happening. If there is something to the step you can not do, then you move to the next thing listed in this process, you can do.

If you are getting nothing, can not enter the BIOS to do some tests of material, and there is no sign of any change, then at the end of the document it tells you to contact HP support by using this link, http://www.hp.com/contacthp, fill in the form, create a folder for your question, and then use the information to communicate with H phone support.

Tags: HP Desktops

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