HP Envy Rove 20 - Windows update breaks tapΘ 11

Hi, I was wondering if anyone else has this problem? Any help appreciated.

HP Envy Rove 20

Windows 8.1

Windows - scheduled to run automatically updates

When windows update requires a reboot to install recently downloaded updates, I reboot and after restarting internet explore 11 poster not all web pages at all - just there is 'waiting for reply' of any url I type in, all other connected network applications work correctly (by email, news RSS norton internet security etc.).

This happens in the office as well as Win 8.1 mode mode (no difference). I tried to reboot several times after the update, remove temporary files, cookies, etc - all to no effect.

Other devices on my home network can view web pages etc without problems, internet connection, DNS, router wireless and Broadband BT are all ok. (I'm in the United Kingdom).

The only course of action to correct the problem seems to be a restore from the most recent restore point system (before the updates being downloaded. I also have HP support assistant installed and running (check the updates from HP etc..)

I tried to do a system restore, then install google chrome, running windows update again, install all the same updates, chrome has the same problem as IE11.

This happens very regularly - ideas out there?

Thank you very much.

Hello @dregan29,

I understand that you have a problem with a particular Windows Update and seek help. I am offering a Microsoft Support page:difficulty of the problems of Microsoft Windows Update, Microsoft has designed to help with the issue on their updates. As it is a Microsoft Update you the origin of the problem in my opinion, they will offer you the best chance of a solution.

I hope this helps. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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