HP Envy TouchSmart 17Notebook PC 17 t-j100 Failure to boot Windows 8.1 to

Name: HP TouchSmart 17 PC envy 17 laptop t - j100, Windows 8.1

No. JOG76AV

Received yesterday on the computer in the box.  Power on the hp logo appeared the screen went black and then Windows 8.1 has not been loaded.  Powering down and repeated power with the same result twice.  The third time 8.1 Windows loaded.  Installed Norton internet security and the driver of hp printer and setting turned off. Problem has continued to repeat itself.  Recovery system, but that has not worked. No errors in the diagnosis of the system. When I turn on now, I get the hp logo and an error message with a banner of the Windows Installer.  The message reads ' the computer restarted unexpectedly or encountered and unexpected error.»  Windows Setup cannot continue. To install Windows, click "OK" to restart the computer, and then restart the installation.  When I click 'OK', the computer restarts and performs a loop to the error message.  Any suggestions?

Hi @Whit28

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I see that you are having some problems out of the box with your new envy TouchSmart. Since this is brand new, I would recommend calling HP to document this issue and get it resolved. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

Tags: Notebooks

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