15 clicks Ghost Envy TouchSmart

Hello

I need to make this folder somewhere - thing

My HP Envy TouchSmart E3S19UAR 15 had a problem of ghost-click with the touch screen from the first day. I did all this as recommended on these forums (and), including all updates, reinstall crushed, blah blah blah. Even sure my screen is clean and all other physical possibilities are excluded.

The problem, like many others on these forums, comes after Windows puts the system to sleep. This happened under Windows 8.0 and continues under Windows 8.1. It goes right now.

For some time, I thought the problem was solved - but then this weekend, my battery died suddenly. You see, in order to solve the problem, I had changed my setting of the system of 'Always On' power and changed other settings that Windows has gone to sleep. To realize that, I changed power settings back to "sleep mode"... and of course, in the awakening of his first sleep in a few months, ghost-clicks of the system started up again.

This is why I write - I am a few hours away from my expiring warranty (it is daylight saving time of 22:00, 20:00 for the time zone apparently used here). People of guaranteed phone HP just me transferred to the support paid and was told that the warranty service would not help. The website of HP warranty, confirms nevertheless that I am still under warranty. (Yes, I have screenshots and documents printed with the stamps).

So I intend to continue tonight if I can and certainly tomorrow (Monday) when there is hope that American support. Since I don't know how else to do this thing on the record, I post here.

Please help, someone from hp. I'll call.

Thank you.

Tim C

series 6xxxxxxxxG

[Note: edited by OP to delete serial No. after the issue is resolved.]

I asked the escalation of your problem. Cannot lead to any action - but at least maybe it will help with your documentation.

Tags: Notebooks

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