HP ENVY Touchsmart: Cancelled the order

I ordered a laptop HP ENVY Thursday of last week on the phone because they had a secret sale that you could only take advantage of by calling. I ordered a HP Envy Touchsmart J143-na and the representative sounded like she had absolutely no idea of what she was doing, but in any case, she took my information and told me that the payment has gone through, and that it would most likely be delivered Monday. I have not received any confirmation number for him. No email... nothing. I checked my account and the laptop had been deducted from my balance while I was convinced that everything was fine. I called Friday about why I had received no confirmation and it turns out (shock horror) they couldn't find my order because my coordinates have probably been entered wrong. I was transferred between about 4 departments until I got fed up. They tried looking for my new and (surprise, surprise) order that they couldn't find more. Extremely frustrated because I wanted urgently to a computer I called back and spoke to some representative of brutal customer who was not helpful at all and told me that my money would most likely be in my bank account Monday. I called my Bank and they told me that I can't access the money until HP takes the payment or cancels it. I give the floor to Monday even problem. No solution. They can't find my order. I am extremely frustrated. Computers less for almost a week now because of errors on their part HOW can I fix it. I want to just my laptop!

FYI... It is a forum of the HP users and you should contact your HP support on your problem.

Tags: Notebooks

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