HP Envy Touchsmart17: Name of bad product and serial number in the BIOS has BEEN changed

I have hp envy touchsmart 17 laptop changing a bios code.

Dear I red your answer and I appreciate it. I did not plug the PC, I want to get the original serial number / product of the PC. Changed before you buy it, I don't want to get it back for certain needs I have to take. Please clarify for me on how to get it back. FYI, I went into my BIOS to factory setting and I couldn't because the HP Support responded by saying that my product has been changed and cannot get it.

Please please answer

Sincerely

Tags: HP Desktops

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