HP Envy TS m6-k015dx: HP Envy Bluetooth Windows 10 connectivity issues

Similar Questions

• HP TouchSmart 4-1223tu Ul ENVY: Bluetooth cannot send file

  Hey guys...

  Can you help me?

  My problem is that my bluetooth cannot send files to another device. but to receive the file.

  I tried to remove the device and re-team again, but another problem was to occur. I can't add devices.

  I also install the driver "intel bluetooth driver" but it has no effect.

  y does it can someone help me?

  Thank you so much yo

  Hi there @vaniarahma,

  Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I looked into the problem that you are having with your bluetooth does not connect to other devices.

  What you're trying to connect to your laptop or your laptop connect to Bluetooth?

  Did you check the specifications of the other device to ensure that it is not a special provision (both feet far etc.)?

  I've found a few documents for you that can help.

  The first document that I found is called using Bluetooth (Windows 8) devices. This document can be useful because it will guide you through connecting devices.

  The second document, I found called understanding and troubleshooting Bluetooth wireless technology. This document has other useful information about drivers, ensuring that everything is bluetooth enabled, fixing the problems of bluetooth, etc.

  Please follow these troubleshooting steps, re-post and let me know how everything went.

  Have a great day!

• I have a new HP Envy with Windows 8 desktop computer that still does not run properly. I rebooted, restored, ran chkdsk, sfc/scannow, uninstall/install update etc...

  I have a new HP Envy with Windows 8 desktop computer that still does not run properly. I have rebooted, restored (im doing this), ran chkdsk, sfc/scannow, malware, virus, uninstall/install etc and my machine wil always do not run for a long time without going through some sort of problem after an hour or two.  Can anyone suggest what to do about this? I read a lot of information online on all the windows 8 and fixes bugs, etc, but anything Microsoft/Windows, which ensures its customers, a hotfix or compesating their customers with software that still works. This isn't a hardware problem, and I can't keep day and bad shooting and trying to fix the day things in?

  Sincerely,
  A client who is a loss for words.
  Here are some problems in no particular order.
  1.) apps to not install it, and/or Windows saying they are when they are in fact not. The fix to install / uninstall, or get on the site of windows directly in general does not, and or does not at all.
  The change permissions 2.) does not work on files that you should be able to access in changing oxnership, permissions, etc.
  3.) Google chrome won't let me access my account of microsoft (or fact rarely) trying to access assistance. But internet Explorer doesn't?
  Randomly will increase from Internet 4.) a previous connection wired to wireless to a reboot.
  5.) my 8 'key' windows was only shown to me after that I have let Windows scan my machine online? Why? I paid for this... I restarted it and it says: service not available (it worked the third attempt which was 1-3 minutes after the initial analysis). Windows only showed my product ID not the key. I know that my victory. 8 was OEM when preinstalled I bought it new, but why didn't we files on it that had nothing to do with activation, appearing on dates for three weeks, or so before I bought it. What is the 'activation of the factory'?
  6 :) Windows Essentials does not hang for a long time, and the troubleshooterprogram of update simply does not work (I had to go to the website to try tp operate, the bluetooth functionality is not good that there is an error.
  7.) windows scan and repair gets stuck at 27% (Im not the only one with this problem).
  8.), avery MS Office 2013 Disappears so often and not easy to reload "we have encountered a problem.
   

  The computer manufacturer is responsible to see that it works properly with Windows 8. It says that it is a new computer I contact HP and make these problems their. If you don't get satisfactory results I turn and look elsewhere for a computer. Hope this helps and if you need another post to help and we will be happy to help you.

  The above opinion is mine and mine nothing and does not necessarily reflect that of Microsoft, it's employees, or any other Member of this forum.

  "When we try to take anything by itself, we find it hitched to everything else in the universe." -John Muir

• HP Envy 17-j053ea (E7A75EA) wireless issues

  Hello

  HP Envy 17-j053ea (E7A75EA) wireless issues

  Very slow performance on wireless and many drop-outs.  Don't you this problem with other laptops, etc. It doesn't matter how close to the router that I am.  It is virtually unusable.  Netwrk cable is very fast, this laptop is fine.

  I updated the bios to the latest version.

  Wireless device is Intel Centrino N2230 network card. It runs the latest driver - version 15.10.0.11

  Any help please it's driving me crazy?

  Thank you

  Malcolm

  Hello

  The latest drivers still does not work.  Finish I swapped out for an Intel Centrino Advanced - N 6235, which works perfectly and is steady as a rock.

  Too bad that I had to do it on a new computer laptop well!

  See you soon,.

  Malcolm

• WiFi for computer laptop HP ENVY 15 and Ethernet connection problem

  Hi, a few months ago, I brought a HP ENVY 15 Notebook PC running windows 8.1. It is connected to my wifi with Ralink RT3290 802.11bgn Wi - Fi adapter. My modem is a Technicolour TG582n 2 Wireless ADSL + with wireless 802.11 b/g/n compatible.

  As soon as I got there I noticed a problem of internet where I would be able to connect to my home WiFi network and get full reception bars but would have a hard time to access Web sites on web browsers such as chrome, mozilla and internet explore pages takes some time to load and eventually reached a page "this webpage is not available" (for chrome). This problem seems to occur only with my home network as it can connect to public wifi and my wifi friends and yet I have many other devices such as laptops and other smartphones connected to my wifi that did not at all have poblems with internet and it just seems to be mine. When I connect via ethernet I get good connection for about 10 minutes and then I was completely cut off. However, I can upload a file via the wifi ok if I can get it to start and I can play a game online well enough but often disconnected after an hour or two.

  I checked for new updates of pilot, but they seem to be up to date and im do not manually downloading and installing one on the hp site but I tried (I did probably wrong). I ran the diagnostic function, but it cannot detect all problems. I looked around the internet as well, but still havn't found a solution.

  Also I got the laptop sent back and received a new but the same problem persisted and as I walked through the process of the person I was talking to a admitted that I had a problem like they remote limited from my laptop for a little for the access problem.

  Please help, I've had this problem for a month or two now and is really becoming a problem since I use my laptop computer for purposes of requiring home internet work.

  Thanks in advance and I hope you guys can help!

  Hi @Eugene5 ,

  Welcome to the HP Forums!

  It's a great place to find answers and information.
  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I understand that you have a problem with your connection Wireless at home. You are able to connect with full bars but are unable to access the web.   When you're lucky hours just access the Web, you can make a download if you get started in time or play games online for one or two before again declining. You ran the diagnostic function, but no problems were. You had the phone replaced for the same issue, but the replacement has the same question.

  You know your network is an 802.11 G or 802.11n.   How do I know if my WiFi connects using 802.11n (as superuser)

  Please check this setting.

  1. Open the Device Manager
  2. Click the network adapters to expand the list
  3. Right click on the Ethernet connection, and choose Properties
  4. Click the power management tab
  5. "" Please check that ' allow the computer to turn off this device to save power "is not checked.
  6. Repeat this process for all types of listed under network adapters.

  .

  What does your wireless card is supported?

  Here's a link for How to fix little or no Wi-Fi connectivity issues in Windows 8(of fixedbyvonnie) to help you.

  If you need further assistance. Please provide your exact model of HP laptop and your operating system.

  How can I find my model number or product number?

  Good luck!

• Deskjet 6988 printer to wireless network (laptop Envy w / Windows 8.1)

  I got my printer HP Deskjet 6988 years and still it was connected to my desktop via a USB 2.0 cable. I bought a laptop HP Envy with Windows 8.1 and want to connect the printer through my servant/Belkin router network, as the USB 2.0 cable provided with the printer does not seem to work in the USB ports of the desire for direct printing. The software disk did not work in the laptop, so I downloaded the software and utility software (printing and scanning) to 8.1 on the HP site.

  I ran the download, the installation wizard has started, said "the wizard will connect to the internet and help install the best software available for your printer." I clicked on next, and opens a window "Device discovery" and then an another "recovering the device" then... nothing.  The wizard window closes. My installation manual is useless. It tells me to use the wizard on the software disk that does not work on my laptop (and is obsolete and for the operating system still wrong, because it was for my office, which took place on VIsta.)

  I somehow managed to get the printer installed on the laptop - I can see it under the available printers.  And if I have an ethernet cable connected directly from the printer to my router, it will print. But if I unplug the ethernet cable, it will not print. I can't keep the ethernet cable is connected for printing, because the router is in my living room, behind the TV and my office is on the floor. I prefer not to keep my printer on the floor of the living room by our TV, so I really need to work wireless!

  My problem is how to make the printer added to my network (Belkin router) servant. The wireless router is all set up and functional - I use actually it from now to access the internet and to post this message.

  So, my printer is installed on my laptop. The driver is the most recent, intalled today HP.com and I don't have a software disc to use for a Setup Wizard.

  What are the next steps to connect my printer on the network, so I can print wireless? If all goes well, I gave enough information. I have read all sections of the HP.com customer help on service and none of them seem to tell me what to do.

  Thank you!

  By a lot of trial and error, I actually thought about it myself. I did a lot of jumping around, so I hope that I can remember what I did:

  (1) install the printer driver using the diskette or download.

  (2) connect the printer to the router by an ethernet cable, which looks like a big phone cord (no need to connect the printer to your laptop).
  3) implement the system of the laptop 'search' on your laptop and in search type "Network" and then click on the 'Network' link to open it.

  (4) you should see the icon for the printer on your computers and other devices already present on the network.

  (5) double click/tap on the icon of the printer and it will open 'web page' the printer in your browser.

  (6) click / tap the 'Network' tab near the top of the scren.

  (7) in the left sidebar, under 'Connections', click 'Wireless' to open it.

  (8) start and use the wizard to enter your router information. (You must specify the printer a different name here, so you can distinguish it from all other printers on your laptop.) For example, I named mine "Deskjet" 6988 Network)

  (9) unplug the power cord of the printer ethernet.

  (10) If your wireless printer does not appear in the list of printers when you go to print something, you'll need to add:

  11) open looking for new portable computer system and type "Devices and printers" and click / tap on the link.

  12) click on the link "Add a printer" upward. The computer will search for printers and the new network printer should appear in the list (hint: he wil have an IP address in the 'Address' column rather than a file.)

  (13) add the network printer and run the test to ensure that it works. Make your default printer and may delete all other 6988 printers listed if you want to.

  (14) you should now see your network printer in the printer list when you go to print something.

  I hope this helps someone else someday!

• How to do in the BIOS on my HP Envy running Windows 8.1 to enable Hyper-v

  How to do in the BIOS on my HP Envy running Windows 8.1 to enable Hyper-v

  Thanks for the reply old_geekster.  I understood what I needed for my HP Envy and who had to press F10 at startup, not ESC.  Once I press F10 fast during the start I in the Boot Manager and has managed to 'Turn on' virtualization, which is what I need to activate "Hyper-V" in the operating system, which then allows me to use Microsoft and VMWare virtualization.

• HP Envy m4 Windows 8 do not sleep and wake properly

  I recently got a HP Envy with Windows 8 m4, and every time I try to sleep, he never goes in mode 'sleep'. I'm assuming, since fans are always running up and the power light is still on (not flashing). If I try to wake him up, he doesn't. I tried pressing the power button, by clicking on the mouse and trackpad and typing on the keyboard. I tried to change the settings of the Control Panel, but nothing seems to work. Any advice would be appreciated.

  Hey yal! So, I don't know when it happened, but the problem is solved. I think that there is an update at some point, but I still am Kapersky and am able to sleep and hibernation.

• Satellite L300D Unlimited Bluetooth (Windows XP) drivers wanted

  Hello.

  I'm looking for * drivers Toshiba L300D Unlimited Bluetooth (Windows XP) *.

  Does anyone have information on where I can find it for real?
  I'm a chemist of Mayo clinic and I need for my laptop to desktop, please. .

  Sincerely, Dr. John.

  Hello

  I put t know what you mean by unlimited Bluetooth driver but the fact is that your laptop must contain a stack of Toshiba BT.
  Otherwise, you can download the BT stack from this Toshiba BT page here:
  http://APS2.toshiba-tro.de/Bluetooth/

  At this time the new BT stack seems to be 6.40.00.

• Re: Impossible to reinstall driver bluetooth windows 7

  I have a new laptop Portege T210. Bluetooth was working and then stopped, saying: it is not activated while he was. I use the bluetooth in bed.

  I did a system restore and now when I turn on bluetooth, windows 7 Home Edition premium invites me to install the bluetooth driver. However when it starts the bar progression it stops in a way a little and just rest it says please wait.

  I tried several times, including to restart the machine. Thelongest I waited more than an hour, he's right there saying it's to install the driver.
  Someone at - it suggestions?

  I really want to do a system restore.

  Check if the BT stack is installed on your computer. Remove the system, and after restarting the laptop installed the last version of the Toshiba BT Portal > http://aps2.toshiba-tro.de/bluetooth/

  After doing this BT control feature. In my opinion when the BT module is successfully activated it should work.

  Check it out.

• General bluetooth connectivity issues phone & mouse with Windows 7

  Hello

  I had a lot of difficulty trying to connect my bluetooth mouse and the phone to a new installation of Windows 7 64. It is not a Toshiba PC but the Toshiba stack is the only one that I can get my phone to connect with now and this seems to be a forum active bluetooth hoping there might be some bluetooth here experts who have answers or at least can point me in the right direction.

  I found a lot of people on google which seem to have similar problems, but after hours of searching and trying allsorts it doesn't seem to be something close to a final solution - only a variety of trial & error solutions that look they have worked for some people but not others.

  In any case... I have a mouse of laptop from Microsoft 5000 and a mobile PHONE Nokia 2330, I've already had TWO drivers bluetooth windows standard and connected together with no problems at all on my laptop Dell D620 (with built-in bluetooth) and also my old PC using a cheap no brand bluetooth dongle.

  Two of these computers were running XP (that's the problem I would say haha - why didn't I I never 'improved' for Win 7?)

  So after a fresh install of Win 7 64 I also got first wired mouse and works very well and on the other hand the phone on and works fine via Nokia PC Suite. It worked perfectly until a few days later I found that the phone wouldn't connect (mouse doesn't always work well).

  In Device Manager there is an "unknown device" named ' device Bluetooth Device "" which is the phone I think, but Windows can not find the drivers for this device.

  So I tried now following...

  Disconnect and reconnect the dongle (in different USB Sockets)
  Making sure the phone and the computer are set to discover
  Change the bluetooth support service manual and not automatic
  Change the service to support bluetooth in the journal on as the Local System account
  Unpairing the phone with the computer, but it still won't detect it again.
  The dongle of uninstalling and reinstalling

  By this time he had met on the website of Nokia showing what batteries are compatible with the software PC Suite - it does not say what the PHONE has, rather that software, but I can't even phone to connect with Windows.
  32-bit editions and 64-bit Windows 7:
  Microsoft Windows Bluetooth stack
  Battery Bluetooth WIDCOMM, the driver 6.x versions
  Toshiba Bluetooth stack, versions 5.10.12 and 6.10.10 drivers 6.30.01
  IVT BlueSoleil Bluetooth stack, versions of the drivers 5.0.5, 6.2.227.11 and 6.4.245.0

  > But then found that this happens if you try to use it with material not Toshiba. Although she is supposed to be a 30 trial and what past 1 hour after installation?

  You know what?
  Find BT base of knowledge here on the Toshiba EU support page:
  http://APS2.toshiba-tro.de/Bluetooth/

  There is an area of the Knowledge Base where you might find interesting FAQ How use BT

  I read that BT stack can be used only with the module BT Toshiba or Toshiba BT material.
  For other materials BT only a 30 days trial version is available.

• my bluetooth adapter cannot connect to PAN networs

  I tried everything, piece of hardware is OK (checked on different PC), my feeling is that there is something in the settings of Windows that blocks this connetion.

  Bluetooth adapter is detected correctly by Windows does not work properly. BTW, this is the third card I'm trying right now.
  Any solution to my problem?
  Concerning
  Mike

  Hello

  Hardware devices not detected or does not work - a Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  The problems with Bluetooth devices
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  Set up a Bluetooth compatible device
  http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

  The problems with Bluetooth devices
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  How to set up a Bluetooth connection
  http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection

  The Bluetooth item in Control Panel on a Windows Vista SP2 computer does not
  as expected when you click on the element - for Windows 7 this check manually
  http://support.Microsoft.com/kb/960531/en-us

  If you need drivers try the support site for the manufacturer of your system and/or the site of the manufacturer of the real device.

  BluetoothView is a small utility that runs in the background and monitor the activity of Bluetooth technology
  devices around you. For each detected Bluetooth device, it displays the following information:
  The device name, address Bluetooth, Major Device Type, minor device Type, first detection time,
  Last detection time and more. BluetoothView can also warn when a new Bluetooth device
  is detected, by displaying a balloon in your bar tasks or playing a little beep. -FREE
  http://www.NirSoft.NET/utils/bluetooth_viewer.html

  BluetoothCL is a small console application that transforms all differential of bluetooth devices detected in
  the standard output. For each Bluetooth device, the following information is displayed: MAC
  Address, name, Major Device Type, minor device Type and possibly the name of the company of
  the device (if the external file of MAC addresses - oui.txt is provided) - FREE
  http://www.NirSoft.NET/utils/bluetoothcl.html

  ---------------------------------------------------------------------

  Add a Bluetooth device to your computer
  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

  Add a Bluetooth device or other wireless or network device: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

  ---------------------------------------------------------------------

  More information of possible interest to some:

  What is a Bluetooth personal area network (PAN) network?
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-Bluetooth-personal-area-network-Pan

  Connect to a Bluetooth personal area network (PAN) network
  http://Windows.Microsoft.com/en-us/Windows-Vista/connect-to-a-Bluetooth-personal-area-network-Pan

  I hope this helps.

• Choose a printer as the Bluetooth device to connect to

  Hey guys,.

  I use the following code (with success) to start sending data to a printer:

        BluetoothSerialPortInfo[] bluetoothSerialPortInfo = BluetoothSerialPort.getSerialPortInfo();
          StreamConnection streamConnection = (StreamConnection)Connector.open(bluetoothSerialPortInfo[0].toString(), Connector.READ_WRITE);
          DataOutputStream o = streamConnection.openDataOutputStream();
  

  However, the above code only takes the first Bluetooth device and connects to that. Is it possible to get some info on who's on the other end?

  (a) is a printer or another type of device?

  (b) if it is a printer, what model?

  See you soon,.

  Pav

  ... and here is the solution!

  Iterate bluetoothSerialPortInfo [] checking:

  bluetoothSerialPortInfo [i] .getDeviceName)

  It should have the printer brand and model :-)

• Rendering problems audio bluetooth Windows 7

  I have an external peripheral stereo Bluetooth (a speaker Auro Blunote) connected to my desktop Windows 7 Home 64 bit over Windows 7 Bluetooth Audio rendering.

  Initially, this connection works well. However, after a few minutes of non-use - Windows 7 seems to be abandoned the connection. If I'm in his-> make of Bluetooth Audio and select Test - there is no sound.
  To temporarily solve the problem, if I disable Windows 7 Bluetooth Rendering, and then select on - when I type TEST - the connection is re-established.
  My question is - why Windows loses connection and what can I do to make it stop.
  Needless to say - my Aura Blunote speaker doesn't have this problem when it is connected to other Bluetooth - my mobile phone, tablet devices, etc.

  Hi Pauliw,

  1. do you get an error message/code?

  2. What is the brand and model of the computer?

  Method 1:

  Apply the hotfix from the link:

  Bluetooth devices do not work correctly on a computer that is running Windows 7

  http://support.Microsoft.com/kb/980396

  Method 2:

  Check out the link and follow the steps in the article:

  The problems with Bluetooth devices

  http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

  Note: Also applies to Windows 7.

  Note: Make sure that your computer has the latest version of the Bluetooth® driver available for your device installed

  Also check out the link:

  Change settings for a Bluetooth compatible device

  http://Windows.Microsoft.com/en-in/Windows7/change-settings-for-a-Bluetooth-enabled-device

  Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

• Bluetooth mouse lag when Bluetooth keyboard is connected

  Hello

  I recently bought a Lenovo Thinkpad with windows 8, and I noticed a really annoying problem. I have a Bluetooth mouse and a bluetooth keyboard and my keyboard works fine, but when my Bluetooth keyboard is connected, my Bluetooth mouse is REALLY bad. If the keyboard is off then the mouse works great, only it messes up if the two are connected at the same time.

  I have seen several discussions on the Bluetooth mouse problems when playing games or transfer of data, but mine does all the time if I have my keyboard connected at the same time.

  Is there anything I can do to fix this?

  Troubleshooting Wireless and Bluetooth® questions Check and reset power check the (rechargeable) batteries

  Try to charge the unit. It can take an hour or more to fully charge your device. See the documentation provided with the device.

  Notes

  • The software can give warning of low battery. However, the State of the battery are not accurate if there is a problem connecting Wi - Fi. If you still receive warnings after replacing the batteries, continue with the other solutions provided in this article.
  • Some rechargeable batteries may need to be replaced. For more information on batteries, see the documentation provided with the device.

  Check the batteries (non-rechargeable)

  1. Make sure that you have installed the correct type of batteries in the device. For more information on batteries, see the documentation provided with the device.
  2. Replace all batteries with new batteries.

  Note

  The software can give warning of low battery. However, the State of the battery are not accurate if there is a problem connecting Wi - Fi. If you still receive warnings after replacing the batteries, continue with the other solutions provided in this article.

  Reset the power of the device

  1. If your device is equipped with a power switch, turn off the unit.
  2. If your device is equipped with removable batteries, remove the batteries and reinstall them. Make sure that they are correctly positioned.
  3. If your device is equipped with a power switch, turn on the device.

  Look for the software updates Check for Windows updates

  1. Click Start, click all programs, and then click Windows Update.
  2. Download and install the updates and priority updates custom, especially those related to the material.

  See the Readme file

  • See the Readme file for more information last minute product.

  Check the USB connection between the computer and the transceiver unplug and reconnect the transceiver.

  1. Disconnect the wireless transmitter/receiver and then plug it back.
  2. If the wireless transmitter/receiver is plugged into a USB hub, disconnect the hub, and then plug it in again.

  Plug the transceiver wireless to another port on the same computer.

  • If you have several USB ports, plug the transceiver wireless on a USB port different on the same computer.
  • If the wireless transmitter/receiver is plugged into a USB hub:
    1. Plug the hub on an another USB port on the same computer.
    2. Make sure that you use a powered hub that is appropriate for the powerful high USB devices.
    3. Try to plug the transceiver wireless directly into a USB port on the computer.

  Refresh the wireless connection all other devices connect wirelessly to Microsoft.

  1. Press the button on the wireless transmitter/receiver.
  2. Press the button connection on the underside of the unit.

  Optimize the signal check the placement of the wireless device.

  The wireless transmitter/receiver and the device must be correctly. Try the following solutions:

  • Place the device wireless closer to the wireless transmitter/receiver.
  • If you have a mouse and a keyboard, and they are both wireless, place them equidistant from the transceiver.
  • Turn the transceiver on the side or upside down.

  Some objects not wireless and wireless may cause interference with your wireless phone. To avoid interference from the transceiver, avoid using your device near objects such as:

  • Wireless network devices
  • Cell phones and wireless drill
  • Remote controlled toys
  • Microwave ovens
  • Cables parallel to the wireless transceiver cables
  • Metal surfaces in contact with the unit
  • Other transceivers and wireless pointing devices

  Setting up a Bluetooth device

  You can use the following information to help you resolve a problem with your device (keyboard or mouse) Bluetooth wireless.

  Check the connection between your computer and the transceiver Bluetooth

  • Make sure that Bluetooth is on.

    If you connect your device with an internal Bluetooth connection, make sure that wireless connections are active. Many laptops have a switch, a key or keyboard shortcut that enables wireless connections.

  • Turn on Bluetooth on your computer if your mouse does not have its own transceiver. If your mouse does not have its own transceiver, your desktop, laptop or laptop must have a two-way radio built into the computer, or you must use a non-Microsoft external transceiver. How the mouse will connect to the computer by Bluetooth, and how to turn on Bluetooth, varies depending on how it is implemented on the computer. You may need to contact the computer manufacturer or the manufacturer of the Bluetooth transmitter/receiver to find out how to activate Bluetooth on the computer and how to add a device to it.

  Refresh the connection Wireless to your Bluetooth device

  • Pair your Bluetooth device to your computer.
  • Re-establish a connection without wire if your computer does not detect a device compatible Bluetooth Microsoft if you try to use a Microsoft wireless keyboard compatible Bluetooth or mouse and the input device does not work, it is possible that your computer does not detect the device. To resolve this problem on a Windows computer, restore the link wirelessly with the computer. For more information, see the article of the Support Microsoft 811798 to http://support.microsoft.com/kb/811798

  Solve a connection failure when the installation software can connect to a Bluetooth Microsoft compatible device

  During installation, if the installer is unable to connect to the device via a Bluetooth connection, you must change the transmitter/receiver to use a Bluetooth mode managed by hardware.

  For more information, see the article of the Support Microsoft 953694 to http://support.microsoft.com/kb/953694

  Establish a Bluetooth connection when a device does not respond

  If the Bluetooth connection cannot be established, you may need to remove the device is unresponsive system and then add it again.

  1. Click Start, click all programs, and then click Windows Update.
  2. If the Bluetooth device is not responding is listed, select it and then click Remove.
  3. Click Start, click principally made programs, click the Microsoft mouse, and then click connect Bluetooth mouse.
  4. Follow the instructions in the wizard to connect to your device.

  Why is there a delay before a Bluetooth mouse answer after it has been idle

  To extend the battery life, Bluetooth devices go into hibernation after 8-10 minutes of inactivity. It may take several seconds for the Bluetooth mouse to reconnect when you resume using it after this period of hibernation. Thus, you may notice a delay between the time that you use the mouse and the response on the screen.

  Use other Bluetooth devices with Microsoft for Bluetooth wireless transmitter

  Bluetooth wireless technology allows you to connect several devices to your computer. You may be able to use other Bluetooth devices with Microsoft for Bluetooth wireless transmitter, but this connectivity is not always supported by Microsoft.

  For more information on the use of other Bluetooth devices with Microsoft for Bluetooth wireless transmitter, see the documentation provided with the device.

  For new devices, download the latest version of the software from the Web page of software downloading material.

  Connection of the keyboard of laptop Wedge for a tablet PC

  By default, the keyboard pairs Bluetooth Mobile from the hold with most tablet PC through safe simple pairing (SSP) with an authentication key. Some tablets, however, may not support SSP with an authentication key.
  In order to pair your keyboard hold such a Tablet Mobile successfully, use the following alternative pairing mode.

  Associate your keyboard by SSP without a password

  1. Hold down the Fn key as you press and hold the Connect button located under the keyboard. After 3 to 5 seconds, a small light on top of the keyboard flashes green and Red alternately. This means that your keyboard is detectable in your tablet in 6 minutes.
  2. On your Tablet PC, on the Start menu, select Control Paneland in category view, find the material and audio.
  3. Select Add a device.
  4. When the keyboard is listed, select it and follow the instructions to pair your keyboard Wedge with your tablet with success.

  Note
  If you want to associate your keyboard with a tablet or another computer that takes in charge the SSP with an authentication key, hold down the Connect button only.

  A keyboard or a Bluetooth mouse fails to reconnect after being left idle

  After you have used is not the keyboard or your Bluetooth mouse for a while, you may not be able to use the device again without rebooting the system or by turning your Bluetooth radio and turn it on again.

  For more information, see the article of the Support Microsoft 2758967 to http://support.microsoft.com/kb/2758967