HP health check will not work

Pavilion dv9500

P/N RL596AV

With Vista, 6.0, SP1

My HP Health Check never actually executed and completed.  It will travel for 3 to 8 seconds and then stops.  The last scan date is empty - as he has NEVER successfully run.  I started it as an administrator and as a standard user and receive the same results.  I tried to download and reinstall the application but had no different result.  I checked the properties of the application, some versions do exist.

Can anyone offer an overview of this?

Download and install Active Support HP and the Help Center and Support Library to http://h30155.www3.hp.com/helpandsupport/

Tags: Notebooks

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