HP install SW fails with fatal error under Windows Pro 8.1

I use the last SW downloaded from HP website.

It works fine on my Home Windows PC 8.1.

But on my machine Windows Pro 8.1 (I wanted Windows Media Center), it fails to install SW scanner.

Both GPBaseService2 and HPSoftwareUpdate try to add keys to the registry under HKEY_LOCAL_MACHINE\SOFTWARE.

The add key fails and the SW is uninstalled.

I tried to install it with the AV SW completely disabled and using a pure administrator account.

Has anyone seen this?

Thank you.

Hello

Please try to look at any browser extensions that you are not aware off the coast, many malware can cause such an and those that are likely to affect by the browser extensions.

Please try to run a scan on your PC and clean all infections, follow the software to clean up all the results, restart the computer and try to reinstall the HP software:

http://www.Malwarebytes.org/

You can see any difference?

If this isn't the case, remember to specify the exact printer as well model.

Shlomi

Tags: HP Printers

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