HP laptop 15 15-r110dx: what makes the recovery through the HP Recovery Manager

Hello.

My question is this, I upgraded my OS to windows 10, after upgrade, I did a reset of the operating system... Now I can't reset my laptop to its factory settings. and the recovery of original windwos 8.1 is no longer accessible. so I'll download windwos 8.1 pro from microsoft.com and then will install it in my laptop. so after installing, I'll be able to make a recovery of windwos 8.1 partition in my laptop via hp Recovery Manager. Please answer

SJunaid1

Looks like you used the Win10 GoBack feature infamous attempt to restore your PC updated Win10 to a previous version of the OS, right?

If this is the case then, sorry to be the bearer of bad news, but, unfortunately, the Win10 GoBack function is known to be unreliable, and when it fails it can leave machinery in a State corrupted - that seems to be what has happened to yours.

The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.

While you MIGHT be able to reinstall and reactivate using a downloaded MS Win8.1, you won't be able to recreate the partition recovery as requiring a compressed image of HP OEM of Win8.1, which you can not create or get.

What will work restores your computer to its original factory state using HP recovery media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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