HP laptop: keyboard

Something wrong with my HP laptop keyboard. When I want to type in a s, he returned in place of the ctrl + s and don't did me not s. When I want to type a capital letter and hold the SHIFT key shift, tap an x instead. What should I do?

Welcome to the HP support community @Min_UMN,

I understand that you have a problem with a couple of keys on the keyboard on your HP laptop.

Have you tried to use an external keyboard at all?

Have you tried to go to Safe Mode to see if the problems persist in there?

Have you tried to perform a material or forced reset Reset?

Did you do a test of material?

Have you updated your drivers?

Please try the troubleshooting tracking to see if this corrects the situation:

  • Beginning
  • Search for Device Manager
  • Search results, open Device Manager.
  • Click on display
  • Show hidden devices.
  • Click the arrow next to keyboards.
  • Right click on the name of the keyboard device.
  • Select uninstall.
  • Continue deleting the names of devices in the category keyboards until the feature of all the names have been uninstalled.
  • Restart the laptop twice.

I found a document of troubleshooting for you to try also called Portable keyboard troubleshooting. Please be sure to follow the steps described in this document.

Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers that need to put up-to-date.

This is a great question other clients may also be questioned. When we came to a resolution, please share what has worked for you with others by marking this post as an acceptable Solution. If you want to show appreciation for my efforts today, please take a second to click the Thumbs Up button below.

If you need assistance, I would be more than happy to continue to help you. Please re-post with the results of the resolution of the problems.

Thank you!

Tags: Notebooks

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