HP M175NW can't find the scanner after installation of new

Hi all

IM new to the forum. Hope someone can help me with a problem I am facing. I use an iMac 27 "2012 model. Recently, I did a clean install of Mavericks and since updated 10.9.2 up-to-date. I lived an isssue where I would like to print a document, and then the printer would be considered as offline... I could still access the right web page. The only way to get around it was to restart the printer...

After a little research I have reset the system preferences print system and tried to reinstall the latest version of the software on the HP website. I got to the screen where I had to install a print queue... There was an alert on this page that said something about being taken in charge, but only for the hologram IP but I didn't really that much of a choice, because the printer is on an IP network...

.. in any case, I set up printing queue under the Protocol LPD to Jetadmin taken but the scanner is no longer there.  This isn't to the utility capture image. The utility scan HP is installed but not visible there either.

If anyone has encountered this before?

Peter

Hello

Thank you for taking the time to answer. These are the same instructions that I took 3 or 4 times without success. I even tried to install the HP 10.8 software but had the same problem...

I however found a solution to my problem after a few hours of troubleshooting... The solution was much simpler. Is it turns out that Apple has updated the HP drivers that appear as an update of the system after you install the software. Once you install the update, you delete the printer and add it again. When you do you now have the option to install it as a Hello printer versus an IP printer... Once you do this, you will have scanning capabilities.

Hope that helps others out there

Tags: HP Printers

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