HP Officejet 7000 Wide Format: HP Officejet 7000 Wide Format Printer - E809a - loss of connection through router

We have a problem get sustained response of our HP Officejet 7000 Wide Format Printer - E809a which is connected to the network wireless ethernet to a router Netgear cable.  We tried stripping on the software driver & uninstall of the printer of the registry, and then re-setup from latest downloads from the HP site.  It works, especially if the device is set as the default printer, but the printer greys out less than an hour in the device registry and the default value automatically resets to another printer.  Does anyone know why this printer loses his connection?

Hi @Harry64,

I see by your post that continues to change the default printer. I'd love to help you.

Disable the SMTP setting in print, to see drivers if this will help.

Devices and printers, click with the right button on the printer and click on printer properties, click the Ports tab, select Configure the Port, clear the SMTP check box and the printer should display online.

If the problem persists, please take a look at this document. Monofunctional and HP Printers Multifunction - "the printer is offline" Message appears on the computer and the printer does not print: Windows 7

If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

Tags: HP Printers

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