OfficeJet Pro 8625: HP8625 sleep mode/wireless network connectivity

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• HP OfficeJet Pro 8625: Unable to print wireless with a laptop.

  Just bought the 8625 Pro HP which replaces HP 8600.  Laptops connected and printed with 8600 without problem.

  I have the printer connected via USB to the desktop computer.  I tested the printer of office, Iphone6 and a laptop and everythign works fine.

  However, on my ASUS printer I am unable to get the printers.  I select the printer series 8620) by default and when I click on print it will cycle counting pages etc but nothing prints.  I'm the 8620 see what's printing of the laptop and no documents waiting to print.  I tried to install the software on the laptop ASUS and still nothing.  I am at a loss.  I checked the wireless network and IP addresses.

  Hello

  Download and install the utility, HP Print and Scan the link below to the laptop ASUS Dr

  www.HP.com/go/Tools

• HP Officejet Pro 8100 does not print - wired network connection - Mac OS x 10.9

  I have my 8100 Officejet Pro connected to my home network via a wired ethernet connection. I use Mac OS X 10.9. We had ongoing problems with the printer is accessible via the network. Whenever we have set up the connection, it works for a few print jobs, but whenever we close the printer, the next attempt to print always fails.

  I just went through all steps to solve the problem. I went back to square one: reinstalled printer drivers on my MacBook Pro running Mac OS x 10.9; has passed through all stages of wired network connection. and now, every time I send a job to the printer, it fits like the receipt of employment and printing, but the printer itself does not.

  The Billboard on the printer indicates it is connected to the network. Print the Network Setup page confirms it is connected to the cable network. Visit the IP address of the printer via my web browser also confirmed. I am able to print a printer HP Print Utility status report, so I don't know that the computer network and the printer are connected and communicate with each other. However, I can't print from MS Word, PDF files or anywhere else outside of the HP Print utility. Work is revealed in the queue, where it shows the status of each page completely 100%, employment disappears, but does never print it.

  Help, please. This has been a problem since I bought the printer, and now that my warranty has expired, it's my last hope of fixing. I'm at the end of my tether with a device that I spent enough money on to expect to work, and it does not work properly literally since the day where it was purchased. All attempts to implement working temporarily, at best. Thanks in advance and if you need more information, please let me know.

  Hi DBG345

  I understand that you are now able to print from USB, but not on the network.

  There are a few things you can try.

  Connect the printer to the router with the ethernet cable.

  Unplug the USB cable.

  Get the IP address of the printer.

  Click on the Apple.
  Click on System Preferences, click on the print icon and scanning, select the printer, click the sign - to remove the printer. Then click on the + sign, then select the printer from the list, select the printer name first, if it does not try the driver airprint, (airprint is apple pre-installed with functionality of basic pilot) click on the Add button.

  You can try is to add the printer as a Protocol IP to see if it will work. Go to Apple, system, print, and scan preferences, click on + button, then select the icon of intellectual property across the top, type in the IP address of the printer, select direct stream below, then apply.

  Try to print.

  I would like to sign up for updates from the HP driver. When available, you will be informed by e-mail.

  Hope that helps.

• OfficeJet Pro 862: Officejet Pro 8625 not print wireless

  Printer worked and printed wireless for a few months and then all of a sudden it stopped being able to print wireless.

  Everything seems correct, wireless connection, print test paper, etc.

  But when I print a word file of MS office since T430 victory 8.1 portable, the printing pool show status 'Impression' and then disappeared. In the Officejet 8625 Panel, there is a "Print report" message flashed in very shot time. Then nothing happans.

  I tried to reinstall the printer, use the HP printer help and HP print and Scan doctor, even check the status of the printer in Web Serive printer, everything looks Ok. In the embedded Web server, tools-> Magagement job-> Job Monitor, the stutas of work says 'done '.

  Any ideas on how to solve this problem?

  Hey @ziyoo,

  Welcome to the Forums of HP Support!

  I would like to help you to solve the problem that you are experiencing when you try to print from your computer Windows 8.1 wireless to your HP Officejet Pro 8625 e-all-in-one printer today. Thank you for all the troubleshooting steps you tried before reaching out for support. Right now, I don't think the wireless printing problem that you are experiencing is caused by your printer or your network connection. On the contrary, I believe that the wireless printing problem is caused by your operating system.

  Recently, Microsoft has released a hotfix to correct network printing issues in their Windows 8 and Windows 8.1 operating systems. These wireless printing problems consist of 'partial printing' and questions 'offline '. The questions seem to affect several brands and models of wireless printers. Can I have it please click here to download the fix. Once the site opens, please click on the available hotfix downloadbutton. Please follow the prompts on the screen to install the hotfix. Once the hotfix has been installed please try again to print.  If printing still does not work you need to restart your computer to allow the Hot Fix to take affect. Once your computer turns please try again to print.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP officejet pro 8625: Windows 10 DIFFICULTY for my hp officejet pro 8625 -.

  My HP Officejet Pro 8625 has stopped working with my Windows 10 HP Pavilion dv7 Notebook PC (wireless) after update Version 1607 KB3194496.

  My computer can still print to our HP 8600 printer wireless.  We have another laptop (HPEnvy-windows 10) and we can always print on a printer (8600 & 8625) via wifi with this portable HP Envy.

  I tried to connect the 8625 to my router with an ethernet connection.   The process of "add a printer" cannot find the printer.

  The printer IS definitely on the wifi network.

  I deleted the printer software and reinstalled.

  I turned everything market and stop several times.

  For a few days, my laptop has been blocked in the start with a blank screen mode and only the circle of points showing.  Finally, I got after the frustration only to learn that my computer will not "talk" to my printer.

  My drivers are up to date.  I went through the troubleshooting of HP.  No problems are found with the printer or the network.

  I received an error somewhere along the line that my cell no is not connected to the network... which is not true.

  FRUSTRATION!

  Hi @EJKILER,

  Welcome to the HP Forums!

  I have seen your posts on how you cannot install your printer HP Officejet pro 8625 on Windows 10, and I'm happy to help you!

  Check that all the steps of this guide, printer not found during Network Driver Setup (Windows)and this Troubleshooting guide to wireless network and Internet (Windows 10) have been completed.

  If neither guide solves the problem, contact HP telephone support for your hardware options. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  Good luck!

• HP Officejet Pro 8625: I am able to print from windows, but not able to print from Word

  I installed an HP Officejet Pro 8625 wireless to my network.  I am able to scan from my computer and print from Chrome, but am not able to print from Mozzila or Word.  I replaced a HP Officejet 6500 with this device.  I can print from my mobile devices.   Any help would be welcome.

  Hello

  I found the answer to that by trawling for ever, it IS a HP PROBLEM, ARE YOU listening TO HP?

  the fact is that the printer driver will agree that a system administrator to print from some programs, Adobe, Office, Wordpad there more, but if you apply this fix, they will print

  go to the HEART control PANEL > USER ACCOUNTS > CHANGE USER ACCOUNT SETTINGS.

  Drag the slider to the bottom never notify, and then restart your computer.

  works on windows 7

  Indeed, you raise your account to an admin sys, but if HP has got their act together, they would sort this issue, because it is everywhere in their forums.

• HP Officejet Pro 8625: My Pro suddenly cannot connect to my wifi Officejet 8625

  In the middle of the night, my wireless connection is released. I've uninstalled and reinstalled the HP program on my computer, but unless it is connected to the router - then I can't go on without her.

  It finds the router, but when I use the WPS or enter the password - it still does not.

  Hi @Pro8625,

  Welcome to the Forums of HP Support!

  I see that you are unable to print to your printer HP Officejet Pro 8625 wireless. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that the wireless is out in the middle of the night and since that time you could not reconnect the printer.

  If you encountered problems with the wireless did you click on the "Reset" button on the router? This restores the factory settings, that would have removed the password wireless. If so, please reconfigure the router settings before reconnecting the printer to the wireless network.

  To help determine the cause of wireless questions use this guide HP Officejet Pro 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - printer does not maintain the wireless connection.

  Please avoid using the router WPS function to reconfigure the printer on the wireless network, use instead the wireless configuration wizard. Refer to this guide: connect the printer to the wireless.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8625:8625 Wi - Fi

  Impossible to get my Officejet 8625 connect wirelessly. What I've done so far;

  -Verify correct network password

  -Confirmed correct network

  -Rebooted router

  -Confirmed router IS NOT having Mac ID filtering on

  -Confirmed router works with several other devices

  -printer to reset to the factory settings

  -After 4 hours chat and phone with support for HP, without resolution, HP suggested I return printer.

  -returned printer to store and another of the same model purchased.

  Printer still refuses to connect wirelessly.

  It seems unlikely that I managed to buy 2 defective printers in a row but because the router works perfectly with other devices, and I can't find the router settings that seem like they would be a roadblock, I'm beginning to wonder. But I also accept the probability that the problem is a user error. If anyone has any ideas?

  Thank you!

  Hi Allan,

  Try to update the firmware of the printer.

  You can either connect to your router with an Ethernet cable and then follow these steps:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8625-e-all-in-one-printer/5367611/model/5385111/document/c04083718

  Alternatively, you can connect with a USB key and run the following tool to update the firmware:

  http://FTP.HP.com/pub/softlib/software13/COL54582/bi-131774-3/OJP8620_R1502A.zip

  Then, unplug the cable and try to reconnect.

  If the persits even I suggest updating the firmware of your router, as I can see by the newspaper liberation he includes security enhancements that can be useful for such a.

  The firmware can be found below, I highly recommend you do from a computer connected to the router with an ethernet cable and not wireless to avoid possible.

  Its firmware can be found below, get and install the latest firmware which is the version 1.1.29 (Build 162351).

  For any Wizard, you can contact Linksys support:

  http://support.Linksys.com/en-MEA/support/routers/EA6500

  Once you're done restart your router by plugging its power and try to connect again.

  If it persists, I suggest to contact the router service provider and check the following:

  1. Ensure that the router broadcasts a 2.4 as a SSID of 5 GHz with different names, manage them only the printer bandwidth of 2.4 GHz.
  2. Check that the password of your router is defined as WPA rather than WEP (Shared) that is not supported by the printer as an example.

  Please let me know the results,

  Shlomi

• OfficeJet Pro 8625: Remove printer OfficeJet

  I need to remove a printer HP OfficeJet Pro 8625 (8620) laptop.  The printer is a shared Ethernet network device.  I guess I have to remove both the printer itself (via Control Panel) as well as the associated software (drivers HP).  What is the correct order for this (first remove the printer or remove the first HP software)?  Is there anything else I need to do?  I want to completely remove the OfficeJet from the laptop, as it was never there.  I then reinstalled the printer from scratch on the laptop.

  Thanks for your help on this issue.

  Hello

  First remove the HP software from the control panel > Unisntall a program.

  Removing software will remove probably any existing device as well.

  Only if a queue of the remains of printers and printer peripheral slot select Remove an instrument to remove.

  Kind regards

  Shlomi

• OfficeJet Pro 8625: Windows 10 and OfficeJet Pro 8625

  I've updated Windows 8.1 and now when I try to scan and send the results directly to the computer on a wired network connection, I get an error message stating "The HP Officejet Pro 8620 is not found".

  The printer works fine.

  I reinstalled the drivers (which makes disturbing do not mention Windows 10) and the problem still exists.

  Can anyone help?

  @kamagee

  It's disturbing, especially because it is in direct contradiction with the documentation that you should be OK.

  You could try a number of things, simply because the reinstallation of the drivers may not "had" correctly.

  If you don't have already done, download a copy of the software full functionality of the Web site of the printer Support page:

  E-all-in-one printer, HP Officejet Pro 8625 range

  • You could try to remove the printing of programs and features software
  • Shut down the computer...
  • Everything, including the router restarts.
  • Install a new copy of the software full functionality.

  Help, Instructions, tips:

  Install the full features software - printer

  If it's a smoking heap of rubble, you could contact HP Technical Support:

  If you are in the USA / Canada, fill in the Web form and leave contact information:

  Contact HP support - USA-

  HP technical support / Service delivery - some English Speaking countries

  Including the United Kingdom and Europe

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• OfficeJet Pro 8625: Printer goes offline

  I recently buy a printer of HP all-in-one Officejet Pro 8625 at Costco.  I find that often, it disconnects and I must it turn off and restart to connect to the network.  Is there any solution for this?

  Hi there, you may need to assign a static IP address to the printer who, in many cases, results in a more stable connection. Instructions for how to do that are included in this link, as solution # 3.

  I hope that this information helps to solve this problem.

  Best.

• Windows 7 do not send documents to Hp Officejet Pro 8625

  Someone had a problem with Windows 7 release do not with the HP Officejet Pro 8625 all in one.  I can print wireless from my Mac Book Pro, but not from my Acer laptop with Windows 7.  When I send a document to print from my Windows 7, I would like to scroll over the icon in the task bar printer, he would say

  "the '0' documents pending administrator" and would not print then the icon disappears.  Help!

  Although the term "recovery disc" is used for various different things, if you did in fact a set of recovery disks (i.e. more), they are used to restore your computer to the State in which it was when you made them.  See, for example, https://neosmart.net/wiki/acer-recovery-disk/#Create_the_recovery_disk_in_Windows_7 that you probably don't want to do except that really a last resort.

  If you have actually done a Windows 7 "repair disk" (which is a single disk), which in itself may not reset the administrator password, but read on.

  What is the password for the built-in Administrator account is, Microsoft (that hosts these forums) has a policy that does not allow anyone to give advice on these forums on move the lost passwords.

  See http://answers.microsoft.com/en-us/windows/forum/windows_7-security/keeping-passwords-secure-microsoft-policy-on/39f56ef0-5d68-41ad-9daa-6e6019c25d37

  About all I can tell you is that it is possible to reset the administrator password.  Google is your friend.

• HP Officejet Pro 8625: How many times and how often that redial officejet 8620 faxes?

  How often and in what intervals fact officejet 8620 fax redial?

  Where can I see the status of all pending composed?

  Hi RCP45,

  Welcome to the HP Support forum.

  I understand that you use a HP Officejet Pro 8625 e-all-in-one printer, and you would like to know how often the printer will recompose faxes would know viewing pending composed. I would like to help with that.

  When you set printer busy redialn, or no response redialn, the printer will automatically start to dial the number of the recipient of the fax, the first transmission fails without delay. He will continue trying to send up to cancel key.

  Because once the fax is cancelled the fax number must be entered again, either manually or selected from your speed dial entries, there is no list of faxes pending.

  Please let me know if that solves the problem, or if you need assistance.

• HP OfficeJet Pro 8625: change the folder analysis HP OfficeJet Pro 8625

  How can I change the destination for the elements folder that I scan on my HP OfficeJet Pro 8625?  In another folder as "My Scans?

  I just spent an hour playing with all the settings of the printer...

  @dwp77

  You may have missed the "Overview of digitization" setting - select the preview allow the destination file / folder to be changed.

  See:

  Save the Scan to the specified location

  You can use other programs to scan / save / print your work:

  Options of the digitization program

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• OfficeJet Pro 8625: Officejet Pro 8625 filled with ink NO GO

  Bought my all-in-one printer from hp to 3rd or 4th for my small medical rehabilitation company, hp officejet pro 8625 in January 2015 from Costco. Have used Costco to charge the cartridges (last 98) without any problems and enjoyed the reduction of costs for businesses. NOW, apparently the rules have changed and 8625 reloaded black cartridge doesn't work anyway, after trying many "suggestions" available online. HP support page interesting online said "Yes you can fill the cartridges, but you want to?" seems very misleading. Also, I found no instructions in my manual hp that says that my new printer WILL NOT PRINT on ink cartridges refilled.

  Certainly there must be a certain way, because I do not want hp to 1 million customers dissatisfied with hp that could be interested in a class action of law because that made highly relevant were selected by the consumer? Please, don't tell how to get around this incorrect setting that hp was installed to divert the line from the bottom of my printer. Thank you.

  Currently, there are more than 1 million customers using charged fine ink. It seems that Costco may have damaged your cartridges. To check it might be wise to install new ink HP to check to see if everything is OK with the printer or you damaged the printer some how. http://www.howtogeek.com/174232/Htg-explains-why-is-printer-ink-so-expensive/