HP officejet pro 6830e: error message when I turn on the printer

I just installed my new e 6830 and for some reason when I turn printer on site comes this error message on the display.

There is a yellow triangle with the message "a paper tray is open close the drawer to continue" and told me to see loading paper instucions.

Well although I closed syndicated paper closed back paper and closed, but this stupid message keeps coming up when I turn on printer any help until I take it to the store and a reinstall of my old printer.

Paul.

Hi @parkwood,

Thank you for visiting the Forums from the HP Support! I see when you turn on your new HP Officejet Pro 6830 you get an error message "paper tray is open close the drawer to continue." I would like that perform you a Hard Reset:

I recommend to remove the ink cartridges and perform a power reset:

Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

Now you can go ahead and start printing HP and doctor Scan > www.hp.com/go/tools

-It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

If please answer and let me know the result, because your printer is new, I suggest you contact our technical support at the 800-474-6836 that you would still be in warranty. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps.

Tags: HP Printers

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