HP OfficeJet Pro 8610: How can I find the address to return a defective printer?

More than a year ago, we had a HP OfficeJet Pro 8610 replaced due to a defective unit Telec.

For some reason, we were never able to send the a faulty back to HP, probably because we never received details on places where to send it to...

We have a case number, but nobody has never detailed how and where send us the defective device to?

Can someone point me in the right direction?

Thank you

HP will usually send a return label prepaid with the replacement unit, so all you have to do is put the old unit in a box and send it back to HP.

HP usually ask also a number of credit card for security and will charge you for the new unit if you do not send the replacement within 30 days.

There are also cases where HP will review the old trash of machine and just ask recycle you, but it should have been paperwork indicating that with the replacement.

I had a few cases where HP has delivered something for me where they want to go back to the old or machine and in almost all cases about three days later, they called to see if I had been there.

Keep in mind, that I do not work for HP, but I worked with HP hardware for some time now and I think that if you had it for more than a year that she does not need to be returned and can be eliminated.

If you wish to contact HP, then you look at the support page for your machine and then look for a contact link so you could send them a message and the reference number and ask if you can dispose of the machine.

If HP wants to come back, they should send you a prepaid return label, they can do it by e-mail.

If my post is solved your problem and click the accepted as button solution under him.

In order to thank a Tech for a post click the thumbs up button under the post.

You can even click on the two keys...

Tags: HP Printers

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