OfficeJet Pro 8620: How can I activate the message "connect the printer to HP Instant ink status update?

Initially, I signed up for the connected HP program but had to stop when I lost my internet connection. Wi - Fi still works. I replaced my ink cartridges instant with no instant ink with new HP ink cartridges suitable. The printer works, but before each print job I have to walk over to the printer of the touch screen and press the 'OK' button to remove a warning message that States: "connect to a printer to update HP Ink Instant status.» How can I disable this message so that I can print without having to respond each time? In addition to replacing the original instant ink cartridges, I did it 'hard' printer restarts (with the switch market), tried to restore the factory settings via the touch screen system settings, turn off internet connectivity and disable all alert settings in the HP utility. Help!

Hello @wepj,

Welcome to the Forums of HP and thanks much for posting!

I want to help you with the message that you get on your HP printer officejet Pro 8620 e-all-in-one to connect to the server of ink instant.

What it sounds like, is that there have been pages printed since the last printer connected to the HP Ink Server instant. If you cancel your account AFTER the last connection of the printer to the internet, the printer have no idea that the account has been canceled.

I recommend you contact our Cloud Services support at 1-855-785-2777 for assistance.

I hope this helps!

Tags: HP Printers

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