HP Pavilion dv6 - black screen on startup, but works using the secondary monitor?

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• Portege R700 internal to screen very dark but can use the external monitor

  Hi guys,.

  just had a question about my Toshiba Portege R700 as the screen went white and I couldn't see the screen or sometimes I could and it was very dark!

  However, the laptop could start up as normal and I could use it normally through an external display!

  Subsequently, I replaced the screen and it started working again (happy days)!
  However, a few weeks down the line the same problem again apparently did screen dies.

  I take off again and disconnect and reconnect the screen just to see if that would solve the problem and he did, back and working again. I even tried the old screen I swapped and that works too!
  So I paid £140 + for a new screen that I didn't need, my question is what is the problem?

  Could not find anything else on this topic so would appreciate any help thanks

  Ross

  Hello

  It is difficult to say what might be wrong here usually black screen can be related to a faulty FL inverter.
  But laptop computer s display supports a backlight Led FL inverter should not be a problem here
  Maybe some loose contacts caused this

• HP Pavilion G6 black screen at startup... Help!

  I have a HP pavilion G6 that has worked well for like half a year. Today I wanted to start my laptop, but it seems to be stuck on a black screen (with my slider appeared) after the HP loading screen.
  Sometimes, at the start, he says 'prepairing failback', but the results after loading at the same black screen.
  I tried to solve this problem with the following things:
  1. hard reset (turn off everything, hold the power button / stop 30 seconds, all lights and start-up etc..)
  2 replacement RAM. Someone from the Forum said it worked, but it didn't.
  3 tried to take off all USB devices such as mouse, adapter DC etc. and starts but didn't work

  I don't know if it has nothing to do with the startup problem, but a month ago I tried to do a factory reset, but my laptop seems to be stuck on the same black screen. I couldn't find a solution for this too.

  I really hope that someone can help me without sending my laptop to HP...

  Thanks in advance.

  Hello

  You are welcome

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  This is also consistent with the question of commissioning.

  As your laptop is listed as coming with Windows 8, it should still be under warranty, so my best advice would be to contact HP and arrange for the replaced disk - if necessary, you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  Kind regards

  DP - K

• HP Pavilion G6 black screen at startup

  So my HP pavilion G6-1c58dxG6 cannot start. When I turn it on I see loading windows files and go white bar at the bottom, then a screen of microsoft coporation then I get a black screen with no mice. If I remove the battery and run it through with just the charger it happens to a planned Windows with the mouse.  I did a few tests through the bios and it came with the memory Test: memory test managed Primary Hard Drive Disk Self Test: 1 (303) fast hard drive. Then I did F2 at startup-> HP Advanced Diagonostics start-up Test Memory Test System: SPENT intelligently check: DST short PAST: FAILURE failure ID: ID of PRODUCT RLJC6C-5S776X-MFGH4K-60U303: AA96UA #ABA Hard Disk 1. Does that mean I need new hardware?

  Hello

  Error code 24 characters for short drive Self Test (DST) would indicate that hard is defective and must be replaced.  It is also compatible with startup problems you describe.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• HP Pavilion dv6: black screen with cursor after the connection

  For two weeks, my laptop lost sound through the speakers and plug headphones.  The computer recognizes there is a problem of devices not be enabled on troubleshooting menus, but when I check the devices individually and test says they are on and sound screens played... even if there is none.

  Due to this recurring problem, I downloaded the drivers for my system updated and uninstalled the old series and restarted my system.  Since then, I get a black screen after login and could make even spybot search and destroy scan my items, but that's all.  Computer still starts in safe mode and can run the Task Manager... Help?

  Hello

  Boot the computer normally and log.

  Black screen, hold down the ctrl and alt keys and press delete.

  Select Task Manager.

  Select the process tab and select to show processes from all users (lower-left).

  Click the column heading to organize the processes in alphabetical order.

  Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

  If your office now appears, download AdwCleaner on the following link (there are 4-5 second delay until it's available)- Save in your downloads folder.

  https://toolslib.NET/downloads/finish/1/

  A once downloaded, close all programs, open your download folder and double-click the application to run it (click Yes to any uac prompt).

  Click the scan button.

  When the results are displayed, click the Clean button - when you are prompted to restart, click Ok.

  It starts on the desktop correctly now?

  Kind regards

  DP - K

• HP Pavilion dv6-black screen only works with the external monitor

  I discovered that my screen was not turn on yesterday when I tried to turn on my laptop. Fortunately I was able to plug it into an external monitor with a VGA cable and I have a monitor in my office, but I can not really be restricted to my living room or office to use my laptop.  Y at - it easy fixes to this, or is my only option to take it to someone with experience that replace the monitor for me?

  Hello

  Given the external screen display there are so few opportunities...

  -Sun display-project is a flashlight on the screen and check if you can see the bottom - if background is visible while it is the backlight in the LCD screen that needs to be replaced.

  - Display dark: if it is completely black and nothing is visible when you Flash light on the screen, then it is due to the LCD screen itself might be a broken screen (a cable that connects to the motherboard screen) or could be inverter LCD.

  If the laptop is still under warranty so I recommend you call HP tech support and they will be able to get it fixed for you.

• Black screen on startup after installation of the wireless router

  I recently installed a Netgear Wireless - G Router (WGR614) on my computer vista HP laptop and since then, I have experienced a few problems. One day my computer was working fine. I stopped it and when I went to leave the next day morning, the screen was black with a bunch of small lines. It would not load anything so I stop and tried again. It's the same thing. I turned on and close my count, and when I opened it upward a few minutes later the screen was beautiful. Then, I have lived the "Blue Screen of death" 3 times. I researched what the problem might be and thought that I might need to update a driver. I went to HP Health Check and there were a couple of updates on a wireless adapter and a card reader, so I installed the updates. I have not experienced the blue screen since then, but I still have problems with the black screen when starting upwards. If I leave the computer open the black screen turns to a white/blue color and nothing loads. But if I close it then after a minute or two everything is. This could be the cause?

  Hello

  Start with the wireless router is not the cause of the problems. It is a stand-alone device that simply provides a network connection for your system. Offhand, I would say that you experience a hardware failure, and perhaps the time is simply coincidence. Knowing what was the error message stop can help to indicate where the problem lies, but your description of the problem is quite indicative of a hardware problem. Solve it will probably require involving a technician (contact HP if it is still under warranty).

  Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

• Start button on the taskbar, while opening with the mouse, but works using the touch screen does not

  Windows icon on the taskbar does not bring up start page using the mouse, but will Touch. Clickable after the restart, but only for a couple of times?

  Hello

  Please contact Microsoft Community. I understand that start button on the taskbar does not not at the opening with the mouse, it works but when touch use. I've surely you will help solve this problem.

  To better understand the issue, I would need more information on your side.

  1. The problem occurs when you use another mouse?
  2. What is the number and the model of the computer and the mouse?
  3. Did you the latest changes on the computer before this problem?

  This problem might have occurred because of these reasons:

  1. Missing updates of Windows and the device driver updates.
  2. Conflict between third-party applications.
  3. Corrupt system files.

  Try the steps listed here and see if it helps:

  Method 1:

  If the problem does not occur when you use another mouse, I suggest you to download and install all Windows Update available including optional updates. You can also install the last mouse driver\Software from mouse manufacturer website and check if it helps.

  Method 2:
  If the problem occurs when you use a different mouse, I suggest to start the computer using safe mode and check if the problem occurs or not. If this isn't the case, I suggest you put the computer in a clean boot state and check if it helps.

  Step 1:
  Start the computer in Mode safe. At the start of the computer Mode safe with the minimum set of drivers and files.

  Start settings for Windows (including safe mode)
  http://Windows.Microsoft.com/en-in/Windows-8/Windows-startup-settings-including-safe-mode

  Step 2:
  If the issue happen not in Mode without failure, perform a clean boot and check. Setting the system in a clean boot state will help you determine if third-party applications or startup items are causing the problem.

  How to perform a clean boot in Windows
  http://support.Microsoft.com/kb/929135/en-us

  Note: After the clean boot troubleshooting steps, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.

  Method 3:

  If the problem persists, I suggest you perform the Scan SFC (System File Checker) and check if it helps. SFC scan will search the system files corrupted on the computer and replace them.

  Use the System File Checker tool to troubleshoot missing or corrupted on Windows Vista or Windows 7 system files
  http://support.Microsoft.com/kb/929833

  Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you further.

• S7: black screen on startup

  S7, barely a month.  Order last night, left pending, lid and power cord plugged in.

  Today he won't move beyond a black screen at startup.  Starts with the start screen "Acer Explorer beyond the limits" and then just black.  However, I can see the pointer of couse to the screen and it can move with touchpad and mouse.

  I rebooted several times, power cord unplugged, etc..  No luck.

  Looking, seems I'm not the only one with this problem.

  Come on Acer, I dropped a lot of money on this machine!  Help, please!

  Here's how I fixed my problem as described in my original post (for now, anyway):

  Unplug the power apparatus.  Open the cover; computer will power on but go to black screen.

  Power off button on the side, but leave the lid open.

  Then, with (2) lid open (1) the computer turned off and unplugged from power cord (3), press and hold the power button / stop for 30 seconds.  Computer will be quickly implemented on and then turns off quickly (you'll see the Acer logo startup screen, but he died before entering the black screen).  Keep holding the power button / stop through all this for 30 seconds.

  At the end of 30 seconds, the computer will be (should be) off the coast.   Remove your finger from the power button / stop.  Leave lid open during all this.

  With lid open, connect the power cable.  Press the power button / stop as you normally would (you are not holding it this time) to turn on.

  Computer should start normally.

  Worked for me; It may be useful if you encounter the same problem.  I said that it has something to do with static buildup.

• Pavilion dv6 - 3227cl laptop entertainment puts but has only a black screen

  HP Pavilion DV6 - 3227cl Entertainment Notebook, which is about 2 years old and works on Windows 7 Home Premium, AMD Vision Premium, will to power, but not start.  The fan works and the "caps lock" flashes once approximately every 4 seconds, but all I get is a black screen with no error message or the cursor.  There are no beeps.  The power led lights (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed.  However, the two lights (I'm not sure what they are for) next to the nearest port USB power light lights up as follows: one on the left (as you are looking at the right side of the laptop) is white; the right one is orange.  Both are fully illuminated, (not vaguely that the power light).  The power light is not as bright as the other indicator white located near the USB port.  The laptop started and seemed to be running once since this problem started, but I was not able to start again.  I'm told the battery is bad (it's my brother in law book), but it is possible that the problem is with the power source rather than the processor or motherboard?  I appreciate your comments/advice about this.  Thank you.

  Hi fejevitzky,

  Your question, "according to that, I think you're telling me you don't think it's the BIOS - is that correct?" Yes, as long as you don't see any "white" light reveals LCD bezel back while with the State of the white screen. Bezel LCD's coverage around LCD, most design put modeule LED in the lower corner next to the LCD. While the backlight is not during the boot sequence, which means system doesn't have chance to get BIOS current enforcement program. It also means, he stuck to the condition of the equipment to set up. Normally this motherboard related.

  Quickly, I checked hp.com and found a link that may help. Or 1-800-HP-invent (1-800-474-6836) can save time. This forum only intends to answer fast/just the users questions. On another charge of repair and maintenance, I have to give you other links to achieve.

  HP Partner and Store Locator: (I try to search for your city, but it does not work well.) Suggest that call you for a quick response)

  http://WWW8.HP.com/us/en/store-finder/index.do

  Contact information:

  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

  Contact HP:

  http://WWW8.HP.com/us/en/contact-HP/contact.html

  HP SmartFirend Services: (I saw with the price of the service)

  https://h30617.www3.HP.com/HP/home/index.asp?JumpID=in_r11682_us/en/HHO/PPS/suppgateway_gi_ob_ds_pd/smartfriend_cc/DT

  Thank you very much. If you think that my answer helps your product, please help to close this case once you feel comfortable. Then, click on "CONGRATULATIONS."

• Pavillion dv6 6b15ed: Driverupdate to fix the black screen at startup windows 10!

  Hello

  Question:

  Is there a new driver is released for my AMD Radeon HD card 6755 2? (double grafics)

  Because the latest driver causes a black screen at startup. Sequence: wenn turn on u see hp and that start-up logo win 10 after that it crashes on a black screen for about 2 minutes, then start 10. (about 2, 5 minutes later)

  I have now installed a windows 8 (issues) driver and windows starts in 6 seconds (with normal hard drive).

  I can't play the games but the bootspeed is good.

  So is there a fix or is there is 1 entry?

  TNX

  While the video card is not supported with the latest drivers.

  You can update as much if you want to, but isn't is not helping.

  Even in charge AMD said that this card is not supported with drivers.

  But today, I tried 1 times more, I used the old driver AMD_Display_13.352.

  With the first reboot, it was still black and some errors of the pilot, but after that the second quick start installation restarts!

  Appearance of the logo Windows 10 only 3 or 4 seconds and start immediately, without black screen and I got sound, video and video tube work as well.

  If other people having the same problem download Drivethelife and download the old pilot 13.352 and see for yourself.

  Make sure u delete all drivers previously installed with DDU (Display Driver Uninstaller) of guru3d site.

  Almost forgot: I also disabled windowsupdate to prevend install other drivers (new).

  Greetings

• View the number of spare part for the Pavilion DV6 - black 2020ev

  Hi all

  Recently, my screen was broken. I need to replace it, but I don't know the part number for that I can look for it. My laptop is Pavilion DV6 - black 2020ev. Thank you for your help.

  Bests

  Ahmed

  This is the correct screen on eBay:

  http://www.eBay.com/ITM/new-15-6-WXGA-glossy-LCD-led-screen-for-HP-538312-001-/151355320213?PT=US_Laptop_Screens_LCD_Panels&hash=item233d7ae795

  Here is the Manual:

  Manual

  See page 4-24

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• black screen at startup and even on HDMI

  My hp pavilion dv7 gives me a black screen at startup and even if it is connected to my HDTV via HDMI. have tried several methods but still not working (the battery grip and long pressing the power button and then using the AC adapter to turn on). Can someone help me solve the problem please.

  Yances,

  Welcome to the forum.

  Have a look here:

  Provides the steps necessary to test the memory and the hard drive and restore the operating system if the laptop does not start and no error message is displayed.

  HP Notebook PC - troubleshooting black screen displays with no error message during startup or boot

  The next document implies that the system provides an Error Message:

  HP Notebook PC - troubleshooting on a black screen error Messages that may occur during Startup or start-up

• Satellite A100 - black screen on startup

  For two days my laptop Toshiba A100-495 / model-No. PSAA9E-18F047GR / Y6065357Q with Windows XP SP3 serial shows a black screen at startup. There is still no picture Windows startup.

  The laptop is all starting, but after finishing and be ready for use, the screen is always black. When I am pressing Fn + F5 keys, the desktop appears.

  The black screen is only starting cold after stopping, not awareness of standby or pause.

  > When I am pressing Fn + F5 keys, the desktop appears

  It seems that the display output is set to external monitor
  You see the Toshiba start screen if the laptop is connected to the external monitor?
  Check it!

  In addition, I am agree with Akuma BIOS should be the default value.
  To access the BIOS F2 press while turning on the laptop. I hope that you can do this then press F9 for default settings and then exit the BIOS save settings.

• Pavilion dv6-3152sl: green and pink strips horizontal on the swith on screen - Pavilion dv6-3152sl

  When I turn on my Pavilion dv6-3152sl, immediately after you start at the bottom of the screen there is green and pink horizontal stripes, just when the Windows logo runs, who this time seems unclear. These scratches disappear as soon as the flashing blue light from Windows 7 Home Edition gives the chance to enter the password.

  What is the problem in my notebook? What can I do to make these abnormal bands don't not to be there for the laptop turn on?

  My laptop got switchable graphics AMD. They are ATI Mobility Radeon HD 4200 and AMD Mobility Radeon HD 5000 Series.

  Thank you for your support.

  Hey, @Italian_Chiara,.

  Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that your HP Pavilion dv6-3152sl notebook PC startup, you see the Green and pink lines.

  Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

  If you connect your laptop to an external monitor, the lines appear on the screen to the external monitor also?

  Have you tried to Uninstall the graphics drivers? If this isn't the case, please uninstall and then restart the computer laptop twice.

  Have you tried to Reset the BIOS?

  Here is another option for you to try:

  • In Device Manager:
  • Click display adapters
  • Right-click on family Graphics
  • Select software update of the driver
  • Select search automatically for updated driver software.
  • The laptop must find and automatically install the updated driver. Once the installation is complete, restart your laptop twice.

  Have you tried using HP Support Assistant to automatically search for updates? Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system at the time of purchase or need to be updated.