HP Pavilion 1167dx g7: start error PTXTT0-5M688G-XD015G-60QS03

Laptop will not start, does not load the system recovery safe mode freezes also.

Hello

The error code 24 characters is a disk failure short self-test and would indicate that hard is defective and must be replaced.  This is also consistent with the problems you describe.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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