HP Pavilion dv6 7000: iTunes does not connect to my iPhone 5 c

I recently updated my iTunes and now my iPhone does not connect to my iTunes. The computer asks me if I want to enable Apple Mobile Device Service to make changes to my computer. If I say 'No', iTunes responds so that this unusable iPhone because Apple's MDS is not started. If I say 'Yes', iTunes does not show that the phone is connected. Note: the phone will still charge. When I go to Services and find the MDS Apple and attempt to start it, it tells me that "the Apple Mobile Device Service on Local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs. »

I went to the Apple Store and called Apple Care. The problem is with the computer definentally. My phone connects to iTunes on other fine computers and my power cord works fine as well. Apple Care think that something in my computer blocks iTunes for some reason that I can't share my screen with Apple Support and "updates of Windows cannot currently check for updates, because the service is not running." You may have to restart your computer. »

I have rebooted both my computer and phone several times. I have uninstalled and reinstalled iTunes.

I don't know what to do at this point. I would like to avoid having to buy a new computer...

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PeerOne
Thank you for your comments. My roommate eventually find me a partial solution. We uninstalled iTunes and reinstalled an iTunes earlier. He thinks that my computer isn't compatible with the latest version of iTunes. So I have the version iTunes 12.1.1 for Windows (64-bit for older video cards), rather than the 12.1.2. We are still not certain why my computer did not have the latest version (it's probably just old) but I can find my iPhone on iTunes now so I'll just ti let to the old version.

Tags: Notebooks

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