HP Pavilion dv7-4269wm, no hard drive problem...

HP Pavilion dv7-4269 with Toshiba MK7559GSXP 750 GB hard drive

Windows 7 64 bit

The SMART reports a hard drive failed when starting upwards.

Failure ID: PQ817W-5LT65W-XD0141-60FP03

Product ID: XZ028UA (#ABA)

I get a failed drive, warning of the CHIP during the start up.

I have little knowledge of the inner workings of my laptop. Comments on what type of hard drive I can use and/or any other suggestions for my problem would be greatly appreciated. O and please excessively it for me if possible... Thank you

Hello

The SMART error would certainly indicate the hard drive is faulty and should be replaced.  The first thing you can do is to back up all your personal files etc as soon as you can.

The player at the link below is an example of one that would be perfect for your laptop.

750 GB hard drive for laptop.

The procedure to replace the hard drive begins on Page 53 of your & Maintenance Guide.

Once this is done, simply use your recovery DVDs to reinstall the operating system on the new drive - see the document here.

If you do not have your recovery discs, you can order a replacement set using the link below.

Order HP recovery disks.

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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