HP pavilion g6 bluetooth problem

Hello.

I have hp pavilion 2211et g6

I installed win 8.1. and installed all the drivers.

But I can not activate bluetooth device. Wi - fi device does not work correctly.

In the list of devices, a device is "unknown device". Perhaps this bluetooth device? When I using win 7, bluetooth was working.

Help me please.

Thank you.

@okeks

This unknown device is actually for the HP ProtectSmart hard drive Protection and not your Bluetooth. Try to do a Hard Reset, then check your device manager to see if anything for the Bluetooth comes. How long have you had the laptop for? It does seem like a hardware problem. If you had it for less then a year, then you are still in warranty, and I recommend that you call HP Total Care at 1-800-474-6836 North America or visit this link outside of North America.

@laideyinka

Thank you for joining the HP Forums! Regarding your question, yes your model has Bluetooth. Here is a document from HP on the use of Bluetooth in Windows 8 devices. It will show you how to turn on and connect to a Bluetooth device.

Thank you

Tags: Notebooks

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