HP Pavilion suddenly cannot connect to Wi - Fi

I turned on my computer this morning, after a Windows Update and it would not connect to my wifi. Initially, he said I have been connected manually to a former network but I deleted that and tried to manually connect to my home network but no luck. I worked through all the options of troubleshooting and checked to see if the driver was updated (it was) - all of this without success.  My computer allows me to plug in an ethernet cable and the router and use the internet like that. I know it's not the router because I use the WiFi with my iPad. Here are some details:

Product model: E4X87PA

Product name: HP Pavilion TouchSmart 11-e004au Notebook PC

Pilot: Ralink RT3290 802.11bgn wifi adapter

When I look on the driver details, it seems that it is a driver of 32system while I think, I'm running a 64-bit operating system (but I could be wrong to interpret that as I don't know much about these things).

Can anyone help?


Hello @HappyPaul,

I see that you are a problem with the wireless and internet access. I will try to help you with this.

As you mention this just happening and recently updated Windows, I would recommend starting with a System Restore before the problem started. There is a possibility that something for the update has problem.

If this does not help, try the following document: troubleshooting wireless network and Internet (Windows 8).

To go with the document, you can go to Device Manager > network adapters > right click on the wireless adapter > uninstall. Restart your computer, start Windows reinstalls the driver.

If when you do that, you have no success, make sure you did the step in the chapeau of this document has reset power to the router/modem. Yes, the iPad connect, but this does not mean that it is not a problem between the laptop and the router. The iPad is a completely different device, how it interacts is not the same (think people, I will interact differently with someone, then you would). This step usually reduces these conflicts.

Try the above and let me know how it goes for you.
Thanks for posting on the HP Forums.

Tags: Notebooks

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