HP Pavilion Touchsmart kept Sound disappears after installation and reinstalling the drivers

I have a HP Pavilion Touchsmart 14-B132TX Sleekbook. My sound disappeared while I was using it a month ago. I called the HP Hotline and Technical Support told me just uninstall it from the Device Manager and when restarted, automatically installs the driver. What I did.

The sound came back but still once he disappeared after about 15 minutes of use, so I called tech support again and they gave me links to HP support for drivers to download and install which I did and rebooted the computer and the sound came back again. BUT again, the noise has disappeared. I called tech support and they just do a system restore which I did and the sound came back again. But he disappeared again after all just 7 minutes of use.

These are the drivers, I installed from the HP Web site: sp60642, sp64082, sp60464 and sp64031. After reinstalling the drivers. I cleaned my laptop with CCleaner and went to HP Support Assistant in the hope of getting a solution, there was a statement here to download the QUALCOMM Atheros driver and I installed again the driver said... The sound has come back after rebooting. AND again, he has disappeared after just using the laptop for about 3 minutes. (it gets worse!.) This laptop is quite new, he just bought 10 months ago. What is going on? Please help me. I use the Windows 8 operating system. PLEASE HELP ME.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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