HP Photosmart 1115: hp photosmart 1115
Color cartridge is replaced with the new cartridge (bought today) authentic hp HP78XL. Get the following error: "the color cartridge is missing. "follow the cartridge completely in. I noticed on the cartridge itself, the number is 23 (hp c1823d). The box says that it is HP78XL (c6578a). Could it be causing my problem? Worked fine until I replaced the cartridge.
Both cartridges are useful?
Hello @peterm9,
Welcome to the Forums of HP Support!
I understand that after buying a new HP ink cartridge (C6578D) HABs 78XL and installing it on your HP printer Photosmart 1115 you get an error message "color cartridge missing". Thanks for the detail, even in your post regarding the part number HP 23 (C1823D) on the new cartridge you installed. I did research into that to see if there was any way that ink HP 23 would be compatible with your HP Photosmart camera and there is no. They are two completely different cartridges. It is very strange that the incorrect cartridge was in the box for your correct HP 78XL cartridge!
To fix this, I recommend you contact our Technical Support telephone queue.
HP Technical Support can be reached at the: 800-474-6836.
If you do not live in the United States / Canada region, please click the link below to get help from your region number.
Please have the convenient cartridge as a technical support agent will need to collect information out of the cartridge. There is also a warranty date on the cartridge that the agent will have to. Even if the printers are out of warranty, cartridges have a guarantee of their own and are covered with support.
I wish you good luck going forward with this!
Tags: HP Printers
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I suggest component technical support we may be able to offer a discount on a newer model. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
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