HP Photosmart C 4680: C4680 - Test ok but the alignment page is of poor quality and can not print a good quality copy now

After changing the black cartridge, we are not able to print a page of alignment of good quality, although the test page prints fine. We tried to align page alignment of old and of good quality, and he is still not able to print a good quality alignment page. We have tried to clean the print head, but it cleans only the first round. It is a brand new HP cartridge that is used. Do we need a new cartridge or is there something else we can do? Thank you.

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Thank you for your response. I have contact support who thought that it was a problem of breakdown of pen and I ended up having to buy a new printer.

Tags: HP Printers

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