HP photosmart C4700 printing issues

My HP photosmart C4700 printer has a document stuck in queue which prevents further printing and not appearing is not in the box "which is printing.  Therefore, I can't clear the jammed paper.  Whenever I try to print I get status - doc error 1 printer in the queue prevents further printing.  Any help here please?  I tried to delete the printer and put it back in place and restarted my computer as well.  Thank you!

Go to the Start Menu, type in Services, and then press ENTER. Scroll down to print spooler, highlight it, and then press the up button stop in the menu bar. Once the message arrives that he be arrested, go ahead and start it again. The document should now be removed from the queue.

SC Tom

Tags: Windows

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