PHOTOSMART C4700: PRINTER ACCESS ON COMPUTER

I AM TRYING TO PRINT DOCUMENTS ON A NEW COMPUTER. MY OLD PRINTER DOES DOES NOT SHOW IN THE OPTIONS.

I DOWNLOADED DRIVER FROM HP WEB SITE, AND INFORMATION BUT WHAT ACTIVATED IT DOES NOT DETECT THE PRINTER WHEN PROMPTED TO PLUG IN THE USB TO THE COMPUTER.

I AM AT A LOSS OF PRINTING TO THIS PRINTER ON THIS NEW COMPUTER IF I CAN NOT FIND

ANY HELP WOULD BE APPRECIATED

Hey @SHEZA50,

Welcome to the HP support forums. I want to help you.

Given that the USB connection is not detected, I suggest you try with 1 USB cable more if possible.

Alternatively, you can try to install the printer using Windows built-in drivers. Follow the steps from downstairs.

  • Go to the control panel.
  • Select all Control Panel items.
  • Open devices and printers.
  • At the top of the window, select Add a printer.
  • Select Add a local printer.
  • In choose a Printer Port, select use an existing port.
  • In the drop-down list, select USB001 (virtual printer to USB Port).
  • Select the next button.
  • In the manufacturers section, select HP.
  • In the printers section, search for your printer model and select it.

Note: The search may take a while, be patient.

When the search is complete, go back to the HP section and your printer should now appear there. Select it and click the next button.

Your printer appears in the printer name box, click Next again and the printer will be installed.

I hope this helps.

Thank you

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Tags: HP Printers

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