HP Photosmart C4780 cannot print (communicate) with Windows 8 Dell desktop

Product name: HP Photosmart C4780

Operating system: Windows 8 64-bit

Error message: "the computer is unable to establish two-way communication with the device.

Changes: I installed the "full functionality" print driver available on hp.com for Windows 8

Description:

When I send a Word Document to print the C4780 will spit on white paper.  I think that the ink levels are cool, but when I try to check the ink levels using the Toolbox "printer" in the HP Solution Center, I see the error message (see above).

I've uninstalled and reinstalled the driver updated several times now. Whenever the installation seems to have success, but it does not solve the problem.  I also tried to install the driver of "basic" printing for the Photosmart series, but I still have the same question.

The printer is connected to the computer via a USB cable; I'm not currently using the wireless feature.  Thank you for your help with this.

Advertisement

Hello

You indicated that you could not communicate with the printer, but I can tell that it prints a blank page of the word.

Try some troubleshooting in this document:

Printing blank Pages

See if this helps you.

Tags: HP Printers

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