HP ProBook 470 G2: My laptop is plugged in, but it does not load

I bought a new laptop 8 days ago (HP ProBook 470 G2), and I have a problem. When I plugged the adapter in, my laptop show me this message: "plugged in, not charging. Please send me the answer to the solution of the problem.  I thank in advance.

Hello Lala33:

Welcome to HP forum. Why even bother messing around with it. Just go back to the store and Exchange. Leave the store address Dirrect HP support. Most of the stores have a 30 day return policy. You aren't the only one with this kind of problem with the defective battery on a new computer. If you deal with Direect Support HP to fix it your self you'll be with a computer for at least six weeks. Your computer comes with a one year warranty, so HP Dirrect support are those to contact about a battery replacement or fix the problem with the hardware inside the computer. Why do business with mares of night to support Direct from HP when you don't need to. Just return it even if you are also just rent Exchange it.

In addition this does ' t HP not even cover the steps of troubleshooting your system for your laptop battery. I just checked in case you wanted really badly to turn your self. How lame is that.

Start page for your computer:

http://h20566.www2.HP.com/portal/site/hpsc/public/PSI/performMaintResults/?sp4ts.Oid=6943842

I don't see anything that covers the battery for troubleshooting.  Just so return it and exchange it. Less you have a new computer, when you do the same day against waiting for six weeks with a minium.  Not to mention that I am fully aware of how the poor live from HP support is. It cost me $1,1000.00 to fix their screwed up they are gone when my Computer has been returned by them for the sixth straight time. That's how badly they have screwed up my computer.

You're welcome frrw. Look at this way less it didn't ignite as my HP DV7t-7000cto is a replacement computer because they couldn't fix my HP DV7 3565dx computer. If it is out of the box pluged in and turned on. That's all she wrote. Pouf!

Tags: Notebooks

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