HP PSC 2355p

I have windows 7 and HP PSC 2355p printer. Everything worked OK until I installed the December windows updates. Now I am unable to use the facilities of scan when I click on the printer icon. The page is empty except for a message that says "no task is available on this page. I did a system restore to a time before the updates were installed and all tasks, including installing the scan, lacked the printer icon. I have now re-installed updates of December, and once more I am unable to use the facilities of scanning as described above "no task is available on this page.

How can I access the scan of my lap top installation.

KC52

Hey @kc52,

Welcome to the Forums of HP Support!

I understand that you are having problems of analysis of your Windows 7 computer for the printer HP PSC 2355 all-in-one. I would like to offer help to solve this problem. Unfortunately, HP technical support options are limited because there is only a basic generic plug-and-play driver available from Microsoft for this model of printer on your Windows 7 computer. Therefore, you are relying solely on Microsoft for your printing and scanning capabilities. In saying that, the only options supported for scanning with this driver Microsoft are through Windows Fax and Scan or scanning with Paint. A cleansing of your driver and reinstall maybe solve this problem.

Step 1: Uninstall the driver:

Please disconnect the USB cable before you continue.

  1. Click on the Start menu
  2. Select the devices and printers
  3. Right click on your printer PSC 2355 and left click on 'Remove Hardware' or 'Remove'.
  4. Then, left-click on any device to highlight the device to indicate in your file devices and printers
  5. Click the print server properties at the top of your window
  6. Click the drivers tab
  7. Scroll the list of drivers and find your PSC driver
  8. Click on the PSC 2355 printer driver and left click on delete
  9. Select "remove driver only" and click OK.

Step 2: Clear your Temp files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter
  3. When the Temp folder opens hold down Ctrl + A at the same time on your keyboard
  4. Select delete on your keyboard. Only temporary internet files will be deleted. None of the actual files or folders on your computer will be affected by deleting the files in your Temp folder. A file should always be used you will automatically get the ability to 'jump' the file.
  5. Once the folder is empty, close the Temp folder
  6. Right click on your recycling bin on your desktop and select empty recycling bin

Step 3: Restart computer:

Then, restart your computer. Be sure to leave your USB cable disconnected during this process.

Step 4: Reinstall your printer:

1. make sure that your computer is connected to the Internet

2 turn on the printer.

3 connect a USB cable to the printer and then to the computer.

4. in the task bar, click Start ().

5. in the box search programs and files , type device for change

6. click on change settings for device installation. The Setup of device settings window opens.

7. make sure that Yes, this automatically (recommended) is selected. Click on save changes.

8 enforce to the printer the HP Setup Assistant: HP printer install Windows Wizard.

Once the tool has completed the test print. Your printer should not present as an option to print, please follow the steps below to manually add the printer.

For instructions on how to manually install your printer, please refer to: install the printer driver using the Integrated Solution of Windows 7 for a USB cable connection under 'step 5: manually install the driver: second method: installation with add a printer'

Once your printer is added to your computer and you are able to print correctly, that you please test the function scan again. As noted above, your only supported scanning methods are for this model of printer under Windows 7 through Windows Fax and Scan or Paint program. For instructions on how to scan please refer to the document above to install the printer driver using the Integrated Solution of Windows 7 for a USB cable connection and the frequently asked questions at the bottom. Click on 'How to scan, fax, print or use a memory card?' Finally, select 'How to scan with a pilot integrated? "

Please let me know if the steps I have provided to resolve your problem. Good luck!

Tags: HP Printers

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