HP Slimline 450 desktop computer - a60n: "prepare windows."

Hello

I bought the HP Slimline Office 450 - a60n last month.  He has often used to freezing. I downloaded Office 365, then Windows 10 and have a 3 TB Seagate drive and backup HD.  When the PC has frozen it cannot close by the Task Manager and I had to turn the PC off by avoiding the normal shutdown procedure.  I've been ripping of CD and recently it started to freeze in iTunes as well as on Google Chrome.  The PC was fine this morning with a gel, but returned upward again normally.  I went out for a few hours and turned the PC on to find the "prepare windows" message to arrive.  After a few moments the windows screen came, but everything changed.  He was missing a lot and what icons were left returned to the original size.  Office has dissappeared as had my photos and documents. The PC freezes if I try to restore the files.  "Preparation of windows" message every time and some work I did between start-ups is lost.  It's square. Please can someone help me because my computer knowledge is low. Thank you.

Hi Sargoza,

Thank you for picking me up in it.  I apologize for the delay in answering this is only because I was only using my nephew more in computer science that we could work on it yesterday.  We had the impression to have obtained, by trial and error with only a few minor questions functionally remaining.  If we have the problem once again, we can miss all the - ass-in-bag that we went down.

The only way we could get this to work for him was the creation of an administrator with full administrator access privileges account and then create a new user account for the PC.  To transfer only the most important things through like photos, documents, music, etc. and the items selected in the folder of the Aps.  We believe that the problem was corruption or conflict within the folder of the Aps.  I asked the removal of all the Aps that I am unlikely to use (Wintangent was an I wasn't happy) and he also removed Trusteer? because research, he found that this approach had caused some problems with crashing.  It of early days but no crashes yet.

We noticed that the backup drive Seagate doesn't seem to be back up whenever the PC was the 10 Windows, but don't come back for me since September 15. It is a continuous backup and so we re-set the back-up and if everything goes well on the next day or so I'll be able to see if this is working properly now.

It is difficult to transfer contact in Outlook through addresses, but all my mail is held on the server of my ISP and came home once that Outlook has been reconfigured. I now also use the Onedrive and copied through all the precious objects as that contained in addition to rear up nicely with the help of 'SeaTools' would indicate that the Seagate drive is functioing normally.

So thank you once again for taking the time to help me, I hope situation now resolved.

Tags: HP Desktops

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