HP support Assistant does not load "an error has occurred."

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• HP 2000 laptop: HP Support Assistant does not load

  When you try to open HP Support Assistant, I get a pop-up stating "HPSF.exe has stopped working" and "Try Again" selection does not resolve the situation.

  Hello

  Try to reinstall the original version of the HPSA came with the laptop using Recovery Manager - how to use Recovery Manager to reinstall the drivers and the software is detailed in the document at the link below.

  Recovery Manager - Windows 8.

  After reinstalling, restart the laptop.

  Kind regards

  DP - K

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Envy m6 1105dx: HP Support Assistant does not open

  I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

  I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

  Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

  We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

  Help, please!

  Hello! @RBpromise, thanks for the reply.

  That you were unable to download the support assistant by using the link provided.

  Please download HP support assistant using the link below.

  Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

  I would like to know if it works!

  Have a great day!

• Pavilion g6: HP support assistant does not work

  Hello

  I use HP Pavilion 2301ax with windows installed on it 8.1 g6. I tried to run the hp support assistant, but he did not run.

  The program opens, but it remains empty. It shows nothing on it, only hp support assistant is written on the top.

  After that I closed the program, a message automatically "Hp support assistant does not work. Windows is to find a

  solution for it. "Then the message disappears. Well I look forward to the it.

  Hello

  You upgrade the machine to 8.1?  You need a newer version:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&softwareitem=ob-135715-1

  Kind regards.

• HP Support Assistant does not work

  HP Support Assistant does not work

  I got a HP Pavillion desktop product model #p6212f #AVO1OAA-ABA serial (personal information) Serice ID #010-515 HP Support Assistant Version #4.1.11.3

  It runs Windows 7 Home Premium (64-bit)

  Can you help me

  I tried your solution and it did not work and I have windows 7.

  I tried to uninstall it with microsoft to difficulty and it did not work

• HP support assistant does not not because of an error.

  Original title: HP support assistant

  I was downloading updates for windows 8 and I got a message that says that my HP support assistant was not working as there had been a mistake and that windows would be try to fix that it happened not at what I'm doing now?

  Hello

  HP Support Assistant is a software of HP.

  Are you still under warranty?

  "HP Support Assistant.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  'Install the latest HP Support Assistant for maximum support automated'

  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02028499&cc=us&destPage=document&lc=en&tmp_docname=c02028499".

  If the above doesn't help you, you must contact either HP support

  http://WWW8.HP.com/us/en/support.html

  Or ask in the Forums of HP's Support.

  http://h30434.www3.HP.com/PSG/

  See you soon.

• Support Assistant does not and will not uninstall

  I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant.  Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"

  When I continue and follow the link "Check online for a solution", nothing happens.

  I tried the uninstall programs and features in Control Panel, but it will not uninstall.  When the uninstall process early, I get an error message: -.

  "Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.

  Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.

  Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file?  I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?

  Thank you

  Hello

  What is the product number of the laptop?

  Try these,.

  Run this FixIt before performing the steps below.

  1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.

  2 download and install 7-Zip.

  3. open 7 - Zip and browse to the executable file HP Support Assistant.

  4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.

  5. a new window should open, showing a folder without a name.

  6. click on the icon of the snippet at the top of 7 - Zip.

  7. a window should open asking where you want to extract this file.

  Choose a location and name a folder to make it extracted.  For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.

  8. in Windows, navigate to this newly extracted folder.  Click UninstallHPSA.exe, and then select run as administrator.

  Delete SP64126 C:\Setup folder if its seen here

  9. now that the uninstall program is run in administrator mode, REBOOT.

  10. once the system is back on again & loaded completely, go to the extracted folder.  Right click on setup.exe, and select run as administrator.

  11. follow the installer until you get a successful installation message.

  This would remove HP Support Assistant and reinstall it.

  Thank you

• Support Assistant does not properly

  I can't load my support Assistant.  I have Assistant desktop Presario with Windows 7 and when I try to open support the blue guard circle spinning and it says: an error has occurred in the upper part of the window. In addition, down the product name, product number and the serial number just say loading...   Also, in the section support, there no response in the Contact Options.  Will be greatly appreciated by the ideas, suggestions, etc.

  HELO jeb3d1,

  When running into any problems installing or uninstalling programs is best to start with the Microsoft Fix It utility.

  Please run the program, and then try to reinstall again.

  Solve problems with programs that cannot be installed or uninstalled

• HP Support Assistant does not open

  HY!

  The HP Support Assistant on my computer won't open. When I doubleclick (or attempt to open in 'programs'), I see - for about a second - it square with the blue box in it. But after a second (it's actually even shorter), the place has disappeared and the support Wizard does not open.

  Do you have any tips for me? A few days ago it worked perfectly well.

  Thanks in advance!

  go to Control Panel then click on uninstall a program or programs and features. then uninstall it. You can reinstall from hp.com software & drivers (if you have the product number, I could send a link here) or by reinstalling software recovery system reinstall. Click Start, then typed in recovery on the search at the top of the start button bar. Open the Recovery Manager, and then look for the option for reinstalling the software and that you see HP support assistant, and then click Next, be very vigilant on this options do not click "system recovery option.

• HP ENVY 15 j-001er: HP Support Assistant does not install drivers

  Hello

  My HP Support Assistant is not install drivers after they download from the Internet. What kind of software could block the installation? And how to manually install the drivers?

  Johannes_Russeu

  Welcome to the Community Forum of HP.

  You can easily set the HPSA to warn you of updates and then use your computer Support pages to download updates to install.

  HP ENVY 15-j001er notebook PC

  Each driver / software package includes an instruction Decription page and installation.

  ========================================================

  Do not forget:

  It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

  According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

  You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

  DON'T update the BIOS when you see an update in the Web page of your computer AND this update can be used to provide a fix for a problem that you have discovered in your system.  In other words: If your computer is happy, do not update the BIOS just because you think it would be a good thing to do.

  If you decide to update your BIOS

  • Make sure that ALL backups are up-to-date and complete - this means that everything you need to restore the system in case something goes wrong.
  • Understand that even when you do everything exactly right, you can end up with a bricked computer, that is an expensive paper weight.
  • Make sure you have at least your critical data on some form of external backup.
  • Unplug the USB drives and other useless material.  Keyboard and mouse can stay connected.
  • Always run power cable to update the BIOS, never on the laptop battery
  • Touch the system during the update is underway
  • Optional: Leave wireless ONbutton. You could turn off the router to ensure that there is no interruption.

  Updated the BIOS

  And, if you get in trouble despite the best intentions:

  Restore the BIOS

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Windows 7 print spooler does not start: System error 1068 occurred. The dependency service or group could not start

  Hello

  I still have the "system error 1068. The dependency service or group was able to start.

  "I use Windows 7 Home premium 64-bit and my printer is HP PSC 1310 series.

  I downloaded the latest driver in the HP website, but it will not continue installation that the print spooler is not started.

  I tried "restart the spooler to print the title of the services, it does not, with the error message above.

  I have check the dependencies and it say HTTP and RPC

  I check on RPC and DCOM Server process Launcher two dependencies and the RPC end point Mapper is started

  I went to regedit and found the keys as follows I don't know if its correct:

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler]

  'DisplayName"="@%systemroot%\\system32\\spoolsv.exe,-1 '.

  "Group"="SpoolerGroup."

  "ImagePath" = hex (2): 25, 00, 53, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 d, 00, 52, 00, 6f, 00, 6f, 00,------.

  74,00,25,00, 5 C, 00, 53, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 D, 00, 33, 00, 32, 00, 5 C, 00, 73,------.

  00,70,00, 6f 00 6f, 6 c, 73, 00, 00, 00, 76, 00, 2nd, 00, 65, 00, 78, 00, 65, 00, 00, 00

  'Description"="@%systemroot%\\system32\\spoolsv.exe,-2 '.

  "LocalSystem ObjectName"=""

  "ErrorControl" = DWORD: 00000001

  "Start" =: 00000002

  'Type' = dword:00000110

  "DependOnService" is hex (7): 52, 00, 50, 00, 43, 00, 53, 00, 53, 00, 00, 00, 68, 00, 74, 00, 74, 00,------.

  70,00,00,00,00,00

  "ServiceSidType" = DWORD: 00000001

  "RequiredPrivileges" is hex (7): 53, 00, 65, 00, 54, 00, 63, 00 62 00, 50, 00, 72, 00, 69, 00, 76,------.

  00,69,00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 49, 00, 6 D, 00, 00, 65, 70, 00,------.

  72,00,73,00, 6f, 00, 6F, 00, 61, 00, 74, 00, 65, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c,

  00,65,00,67,00,65,00,00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,------.

  72,00,69,00,76,00,69,00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 43, 00, 68,.

  00,61,00, 6F, 00, 00, 65, 67, 00, 4F, 00, 6f, 00, 74, 00, 69, 00, 66, 00, 79, 00, 50, 00, 72, 00,------.

  69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 41, 00, 73, 00, 73,------.

  00,69,00,67,00, 6F, 00, 50, 00, 72, 00, 69, 00, 6 d, 00, 61, 00, 72, 00, 79, 00, 54, 00, 6f, 00,------.

  6 b, 65, 00, 00, 6F, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c, 00, 65, 00, 67, 00, 65, 00, 00,------.

  00,53,00,65,00, 4 c, 00, 6f, 00, 61, 00, 64, 00, 44, 00, 72, 00, 69, 00, 76, 00, 65, 00, 72, 00,------.

  50,00,72,00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 00, 00

  "FailureActions" = hex: 80, 51, 01, 00, 00, 00, 00, 00, 00, 00, 00, 00, 03, 00, 00, 00, 14, 00, 00,------.

  00,01,00,00,00,60, EE, 00, 00, 01, 00, 00, 00, 60, ea, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00

  
  

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler\Performance]

  "Close" ="PerfClose."

  "Collect"="PerfCollect."

  "Collect Timeout" = dword:000007 d 0

  "Library"="winspool.drv".

  "Object list"="1450".

  "Open" = "PerfOpen."

  "Open Timeout" = dword:00000fa0

  
  

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Spooler\Security]

  "Security" = hex: 01, 00, 14, 80, 78, 00, 00, 00, 84, 00, 00, 00, 14, 00, 00, 00, 30, 00, 00, 00, 02,------.

  00, 1 c, 00, 01, 00, 00, 00, 02, 80, 14, 00, ff, 01, 0f, 00, 01, 01, 00, 00, 00, 00, 00, 01, 00, 00,------.

  00,00,02,00,48,00,03,00,00,00,00,00,14,00, 8 d, 01, 02, 00, 01, 01, 00, 00, 00, 00, 00,------.

  05, 0, 00, 00, 00, 00, 00, 18, 00, ff, 01, 0f, 00, 01, 02, 00, 00, 00, 00, 00, 05, 20, 00, 00, 00,------.

  20,02,00,00,00,00,14,00, fd, 01, 02, 00, 01, 01, 00, 00, 00, 00, 00, 05, 12, 00, 00, 00, 01,

  01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

  I go to C:\Windows\System32\spool\PRINTERS, there is nothing for me to remove it.

  Any other advice would be greatly appreciated...

  Hello yan_dao69,

  I suggest that you try the methods below to solve the problem.

  Method 1:

  I suggest that you run the printer troubleshooter. This will automatically diagnose and fix printing problems:

  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Ideally, this would set the print spooler service issues.

  Method 2:

  I suggest that you disable the Antivirus software temporarily and verify if you are able to start the print spooler service. You can check the link that will give you information disable antivirus below:

  http://Windows.Microsoft.com/en-in/Windows7/disable-antivirus-software

  Note: Please make sure that you enable the antivirus software after the test to keep your computer protected.

  Method 3:

  Check the dependency of the spooler services in the registry.

  a. Click Start, type regedit in the search box and press ENTER.

  b. look for, and then click the following registry key:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler

  c. right-click on spooler, click Export, save a backup file on your desktop.

  NOTE: If an unforeseen problem be encountered after changing the registry, please double-click on the file to restore the backup.

  d. in the details pane, if the DependOnService value shows values of RPCSS and other key, right-click DependOnService and then click on edit.

  e. in the value data box, delete the other keys and then click OK.

  f. exit the registry editor.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756 ) how to back up and restore the registry in Windows.

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

• BlackBerry smartphones can not download apps: error has occurred, please try again later

  Hello

  I can't download apps. When I try, it appears: error has occurred, please try again later. Can you help me?

  I got the same msg come, go in2 installation options, date and time. Now have a violin all with these settings. U mite have 2 change your zone 2 another country in the same time zone as u if that makes sense? Worked 4 me and many more people than I have read on here.

• I installed windows 8 on dv6-6023tx. HP support Assistant does not work.

  I installed currently windows 8 on my dv6-6023tx, there seems to be a problem with my hp support assistant and there is also an error message saying pc questions firewalla nd spyware does not (I have norton 360).

  Please download the latest HP Support Assistant compatible with Windows 8 from following link:

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58915.exe

  Please provide the full error message.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K