HPScan closes unexpectedly on two different Macs use 10.6.6 (nine c410a)

I just bought a new HP Photosmart Premium C410a and was able to use HP Scan successfully several times. Now, every time I try to use it on a Mac, I installed it on, I get the resignation unexpected error.

I have installed the printer software HP from the installation disk supplied with the printer on:

  • mid-2010 MacBook Pro running 10.6.6 (HP Scan worked on this machine the first time I tried it)
  • Windows 7 Enterprise (on a virtual machine in VMware Fusion). The crash seemed to start after this step, but I'm not positive about that). Scanning of books without any problem on this virtual machine.
  • end 2008 13 "MacBook running 10.6.6

All three machines are running all the updates of their OS' and I've checked that the HP software is updated all three machines.

I tried to restart two Macs, uninstall the HP software and then put it back, repair disk permissions, and trashing all HP printing preferences, but HP Scan always blocks on open.

I can print without any problems - it's just scanning it is a problem.

Additional suggestions welcome.

Unfortunately, this does not work.   I ended my HD backup, reset it and reinstall OS x, then the printer software.

HPScan now works without any problem.

Tags: HP Printers

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