I am installing a trial of Photoshop in my computer as part of the creative cloud... but...
but I get errors
"ERROR: DF006: path ' / Library/Application Support/Adobe/HelpCfg" already exists and is not a directory, rename or remove and repeat (Seq 6544) ERROR: DF016: cannot create directory ' / Library/Application Support/Adobe/HelpCfg/en_US "with mode 775." Try setting the correct permissions for the specified file/folder or parent, so that the admin has the right to modify. (Seq 6544) "ERROR: DF006: path ' / Library/Application Support/Adobe/HelpCfg" already exists and is not a directory, cannot create the path ' / Library/Application Support/Adobe/HelpCfg/fr_FR ", please rename/delete" / Library/Application Support/Adobe/HelpCfg "and start over (Seq 6544).
I use a Mac Intel Core, OS X Yosemite, which is new. I had to transfer files from my old Mac, which included an older version of Adobe CS. These have been deleted, I can't get around the error messages. I used Adobe Cleaner. I can't find the files that these errors make reference either. So I am at a loss. Help, please.
as you now know, adobe never copy/transfer/move program files.
uninstall all cc you can uninstall (using the uninstall program). delete everything you 'transferred' and run the vacuum cleaner again, http://www.adobe.com/support/contact/cscleanertool.html
then install the application of office cc, https://creative.adobe.com/products/creative-cloud
Use the desktop application to install your adobe programs.
Tags: Adobe
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Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
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Hi kenpauljr,
I'm sorry for the inconvenience caused.
Yes, DC Acrobat is a part of the creative cloud. So if you have creative cloud Acrobat will modernize Acrobat DC.
Please disable all of the component of creative cloud on your computer & turn it on again.
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This will activate the creative cloud together with Acrobat DC.
In case if you have still any question, please let us know.
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http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hello!
I bought creative cloud in January so I've had a year to work with her.
I got spam on my macbook so I reinstall my computer laptop but did not know that I would be lost creative cloud.
Where can I download all my programs again? Or do I have to buy CC again?
Please help :-)
Hi svenjaphotography,
There is no need to buy the software, simple go to free creative cloud | Download the free trial version Adobe Creative Cloud and download the creative cloud desktop application.
Once this is done, you can install all the applications you need.
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I want just to uninstall Photoshop CC as part of my creative cloud (and the re - install again because I have an error with this app). But I could not find any program uninstaller. I'm on a Windows 7 PC. Thanks in advance for your help.
See you soon,.
Martin
Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6
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Please take a look at the following article: App does not open. Wheel of progress turn continuously
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Try to perform the steps mentioned on
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Search the App Store for an application that can open this document, or choose an existing application on your computer.
Install the application of cc, Download Adobe Creative Cloud apps desktop | CC free trial Adobe
the application allows to install your programs of cc.
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1. we tried to uninstall and do a fresh install... but it still does not work on the upgrade PhotoShop CC.
2. we tried to run the update as an administrator on the machine and it did not change the error.
3. we tried using the TWO creative Cloud Desktop Updater and ALSO the Action of PhotoShop Update. Both failed with the same error.
4. in the log files, it starts in failure the next point below. After that... There are a lot of mistakes like this.
19/07/13 00:41:30:361 | [INFO] | | OOBE. OF | | | | 9012 | Begin the installation of payload to C:\Users\lepert\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensio ns4-4\4.0.2\setup\payloads\AdobeCSXSExtensions4-mul-110613134741\Insta ll.db
19/07/13 00:41:41:515 | [ERROR] | | OOBE. OF | | | | 9012 | DF044: Check and fix permissions of directory parent & file/folder to C:\Program Files (x 86) \Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange\assets\ExmanW in32\ExManEscalatedPrivilegeServer.exe and then try again. (Was not able to restore the ACL of the file, error: 2) (463 Seq)
19/07/13 00:41:41:515 | [ERROR] | | OOBE. OF | | | | 9012 | Has not applied the fix to the file to "C:\Program Files (x 86) \Common in32\ExManEscalatedPrivilegeServer.exe", tool to patch returned the error: 32769 Seq (463)
19/07/13 00:41:41:519 | [WARNING] | | OOBE. OF | | | | 9012 | DW063: The ARKPatchCommand command failed. (463 Seq)
19/07/13 00:41:41:520 | [INFO] | | OOBE. OF | | | | 9012 | End of the installation of payload to C:\Users\lepert\AppData\Local\Temp\Adobe\AAMUpdater\AdobeCSXSExtensio ns4-4\4.0.2\setup\payloads\AdobeCSXSExtensions4-mul-110613134741\Insta ll.db
Hello
Please try to follow the steps mentioned in the http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html, once you download the extension manager try recovery and update.
Thank you!
Ankit
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error 82?
Hi Juan,
Please, try the following steps:
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- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Kind regards
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Thank you.
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Hello
Photoshop Elements is not part of the creative cloud and must be purchased separately.
Explorer Adobe desktop applications | Adobe Creative Cloud
Kind regards
Sheena
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