I am trying to troubleshoot a Vista computer and get obtain an IP address

tried both wired and wireless adapters - get 'a Local access only?

Hello

Thanks for the post. Unfortunately, the question is not clear. To understand the question answering these questions.

  1. What exactly is the problem that affects the computer?
  2. What troubleshooting steps to try? and we already tried?
  3. What is the full and exact error message?

Try the methods provided and see if it helps to solve the problem.

Method 1:

Start the computer using safe mode with networking, try to access the Internet and check if the problem occurs. Check out the link.

 

Startup options (including safe mode)
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

Method 2:

If the problem does not occur in Mode safe mode with networking and then start the clean boot computer and check if any non-Microsoft services is causing a conflict for the problem to occur. Check out the link.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: once the diagnosis is made, follow step 7 of section to configure the computer to start the Normal start.

Method 3:

Check the link and try the steps of troubleshooting described in the article.

Network connection problems

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-connection-problems

(The steps apply to Windows 7 as well)

Method 4:

You can also try the steps outlined in the article that the link refers to:

Windows wireless and wired network connection problems

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Tags: Windows

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