I am trying to troubleshoot a Vista computer and get obtain an IP address
tried both wired and wireless adapters - get 'a Local access only?
Hello
Thanks for the post. Unfortunately, the question is not clear. To understand the question answering these questions.
- What exactly is the problem that affects the computer?
- What troubleshooting steps to try? and we already tried?
- What is the full and exact error message?
Try the methods provided and see if it helps to solve the problem.
Method 1:
Start the computer using safe mode with networking, try to access the Internet and check if the problem occurs. Check out the link.
Startup options (including safe mode)
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode
Method 2:
If the problem does not occur in Mode safe mode with networking and then start the clean boot computer and check if any non-Microsoft services is causing a conflict for the problem to occur. Check out the link.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: once the diagnosis is made, follow step 7 of section to configure the computer to start the Normal start.
Method 3:
Check the link and try the steps of troubleshooting described in the article.
Network connection problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-connection-problems
(The steps apply to Windows 7 as well)
Method 4:
You can also try the steps outlined in the article that the link refers to:
Windows wireless and wired network connection problems
Tags: Windows
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