I bought a used laptop with a version of Win7 OEM and license will not authenticate.
Hi, I believe that the seller must have used a version of Win7 OEM upgrade but wiped the original OS from the laptop. I've been going round in circles with the supplier for weeks now nothing does. They want to send back me the phone so that they can "Watch".
It is the diagnostic report.
Rgds Frank
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 50
Code of Validation caching online: 0x0
Windows product key: *-* - 74XYM - BH4JX-XM76F
The Windows Product Key hash: KeYfcvXg/a1Q01x73 + f8IL/JC4Y =
Windows product ID: 00359-112-0000007-85441
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4D929D1D-FEDD-4074-9509-85B98BBE74E3} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150113 - 1808
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program may Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17946
Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-3322014
Installation ID: 018510745823930873493132754653484441985681032355900965
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: XM76F
License status: Notification
Reason for the notification: 0xC004F009 (grace period expired).
Remaining Windows rearm count: 2
Time to trust: 13/02/2015-17:19:36
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
Beyond: 0 x 0000000000000000
Event timestamp: 1:30:2015 11:48
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current Hash HWID: NAAAAAAABAABAAIAAAACAAAAAgABAAEAJJQU3OQsENN6f8Sl8mNkP8D20DrdlExe + EVGyg ==
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0x0
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC LENOVO TP - 6 D
FACP LENOVO TP - 6 D
HPET LENOVO TP - 6 D
BOOT LENOVO TP - 6 D
MCFG LENOVO TP - 6 D
SSDT LENOVO TP - 6 D
CO-SUBMISSION LENOVO TP - 6 D
SLIC LENOVO TP - 6 D
ASF! LENOVO TP - 6 D
SSDT LENOVO TP - 6 D
TCPA
SSDT LENOVO TP - 6 D
SSDT LENOVO TP - 6 D
SSDT LENOVO TP - 6 D
Your report that you run a license to retail with a default product key that cannot be used to activate Windows 7.
Windows license type: retail
License status: Notification
Reason for the notification: 0xC004F009 (grace period expired).
Remaining Windows rearm count: 2
Time to trust: 13/02/2015-17:19:36
If there is a COA sticker attached to the computer, try to use that to activate:
Try the following:
Click Start, right click on computer
Click on properties
Scroll down to the Windows Activation
Click on the link 'change product key '.
Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.
COA certificate of authenticity:
http://www.Microsoft.com/howtotell/content.aspx?PG=COA
??
What is the certificate of authenticity for Windows?
http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity
Otherwise, follow the instructions to return the machine and reactivated it.
Tags: Windows
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