I bought an annual package of photography, but I can use that on my MacBookPro and not on the iMAC to my

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• I just bought a new PC and Adobe Acrobat Pro DC.  Has gone through the installation process, but my computer shows that Acrobat Reader DC and not Pro DC.  What should I do?

  Adobe Acrobat Pro DC at Best Buy bought and installed on the new Dell PC.  However, my PC says "Acrobat Reader DC" not Acrobat Pro DC.  What should I do to get the version of what I bought on my PC?

  Hiteresag18773979,

  Please get on your system in the program Acrobat Pro DC categories, if this isn't there, then installation using this link Download Adobe Acrobat products. Standard, Pro | DC, XI, X.

  Kind regards
  Nicos

• I want to install my Indesign CS 5.5 wich I bought an update since CS2. But I can't because my online activation does not work.

  So now, I can not install anything. I read about this and it should be a new download link for Indesign CS2 without activation, but can't find it.

  You need not install the CS2. You just need the serial number.

• I bought a package of photography but desktop appears under the name of first instance

  I bought a package of photography, but when I tried to install Lightroom and Photoshop it appear as trial subscription and request a serial number. In my CC account does not appear any program. What can I do?

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Hi, I bought an annual plan of photography and I would like to add first app. How can I do?

  Hi, I bought an annual plan of photography and I would like to add first app. How can I do?

  Come back and click on the link to purchase a subscription only plans program pricing and membership creative cloud | Adobe Creative Cloud

• I just bought a new Magic Mouse 2 but it can't scroll.

  I just bought a new Magic Mouse 2 but it can't scroll. But if I change this mouse with microsoft mice, that the mouse can work well. However, I take the 2 magic mouse the apple store where is can match the other apple computer. Can you give me some suggestions?

  You must meet these requirements: Mac computer compatible Bluetooth with v10.11 OS X or later.

• I bought the iphone 6 to find her icloud is locked. I tried to contact the owner, but I can't reach him. are there opportunities to take the step of activation? Thank you.

  I bought the iphone 6 to find her icloud is locked. I tried to contact the owner, but I can't reach him. are there opportunities to take the step of activation? Thank you.

  Hello

  You describe Activation Lock, which prevents the unauthorized use of the iPhone if it is lost or stolen.

  This can be disabled either by:

  • The former owner, grabbing their Apple ID and password of the device.
  • The previous owner, removing the iPhone in their list of devices to locate my iPhone via iCloud.com.

  In both cases, be sure to follow the instructions in the first article below.

  If you can not organize or either of these actions, then you will not be able to use the iPhone. There is no way around this security feature.

  More information and instructions:

  Turn off find my iPhone Activation Lock - Apple Support

  Find my iPhone Activation Lock - Apple Support

• I bought a DVD with 6 Lightroom but I can´t fullfill the installation process on my PC (W10). Instead, I receive an invitation to join a group of CC. What bad, please help me.

  I bought a DVD with 6 Lightroom but I can´t fullfill the installation process on my PC (W10). Instead, I receive an invitation to join a group of clouds. What bad, please help me.

  Gunnar

  Hi Gunnar,

  You can ignore this invitation and install directly 6 Lightroom using your DVD or can be downloaded from this link: Install Photoshop Lightroom

  Kind regards

  Claes

• Hey, I just bought an Adobe Creative Cloud Abo, but I can not download anything

  Hey, I just bought an Adobe Creative Cloud Abo but I can't download anything.
  I'm using Firefow browser on Windows PC. Whenever I have klick on 'Download' there is an Error Message called: "there is a problem, try later or call the Customur Service."
  Please help me!

  Hi,

  Please try to download the application directly via the link below:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

  Kind regards

  Sheena

• Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

  Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?

  Thanks, but it seems that only work with the latest versions. I have 12 items. Think I need to upgrade, but it's ok.

• I bought CS5 Design Premium (Student and Teacher Edition) 3 years ago. Now, I want to upgrade, but where can I find prices for students and teachers for upgrades?

  I bought CS5 Design Premium (Student and Teacher Edition) 3 years ago. Now, I want to upgrade, but where can I find prices for students and teachers for upgrades?

  There is no upgrade for the editions for teachers and students. You can continue to use the version you use, or you can buy CS6 with no upgrade price, or subscribe to creative cloud. However, I believe that if you are still eligible, you are offered a discount on creative cloud.

  Adobe Creative Cloud for students and teachers | Adobe

• recently purchased Acrobat Pro for Mac, but who also want to put it on a PC. There are several places so I can do this and I can use it on both Mac and PC? I don't think I can ask my boss to pass another $485 then I may have to go with another drive, if I

  recently purchased Acrobat Pro for Mac, but who also want to put it on a PC. There are several places so I can do this and I can use it on both Mac and PC? I don't think I can ask my boss to spend another $485 so I may have to go with another drive, if I can't use it on multiple systems.

  A version bought the current version (Acrobat DC Pro) can be exchanged, so you should be able to run on Windows or Mac. But never both. You can then run it on two machines for your own personal use (do not share).

  A subscription version can be installed on two computers. Windows or Mac. For a person.

  More complex arrangements are pointing to a need for volume licenses.

• I bought Acrobat Standard XI. He says its for Windows 7 or 8 platform. I just got a new computer. A Mac; that I can use on my mac? If not, can I get a discount because it is only a change of platform?

  I bought Acrobat Standard XI. He says its for Windows 7 or 8 platform. I just got a new computer. A Mac; that I can use on my mac? If not, can I get a discount because it is only a change of platform?

  Acrobat STD is not available for Mac, you can install only the Acrobat Pro version.  Platform swap option is not available in this case, the product itself is different.

  If its like version of Windows Acrobat pro, you can change it to Acrobat Pro Mac. But not Acrobat Std to Acrobat Pro.

  However, for any additional clarification, you can reach the Support from Adobe:

  Click on the button still need help and select the Chat option:

  Contact the customer service

• I can access the internet, get on facebook and hotmail, but I can't play games on facebook and I can not open or respond to my emails

  I can access the internet, get on facebook and hotmail, but I can't pllay games on facebook and I can't open or respond to my e - but, anyone know wats up?

  Hi Danny

  It is a problem on Facebook. Here are links where you can get help.

  Facebook Help Center | Facebook: http://www.facebook.com/help/

  Facebook Support Forums: http://www.thefacebookforum.net/forum

  Concerning

• I need to install Silverlight, but when I download the installer and run it, it tell me that 'your operating system does not support the 64-bit version of Silverlight.

  Silverlight installation problems

  I need to install Silverlight, but when I download the installer and run it, it tell me that 'your operating system does not support the 64-bit version of Silverlight. I have Vista Ultimate, a 64-bit system.  Help, please.

  Hello

  It's the operating system Vista Installation Forum.

  Microsoft has set up Forums to specifically to questions of Silverlight.

  They should be able to help you there.

  http://forums.Silverlight.NET/

  See you soon.