I bought a package of photography but desktop appears under the name of first instance

I bought a package of photography, but when I tried to install Lightroom and Photoshop it appear as trial subscription and request a serial number. In my CC account does not appear any program. What can I do?

Hello

Please see the below help documents:

Applications creative Cloud back in test mode after an update until 2015 for CC

Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

Kind regards

Sheena

Tags: Adobe

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