My year of creative cloud subscription is not recognized: all software is in version track!

Similar Questions

• My creative cloud subscription does not work, photoshop and lightroom always tells me to connect.

  My creative cloud subscription does not work, photoshop and lightroom always tells me to connect.

  The only way to start any program is by activating the 30 day trial.

  After 30 days the software is disabled. Is something wrong with my account?

  Thanks for the help!

  The crew of support for Adobe has solved it for me.

  If anyone else has this problem, try the following.

  1 disconnect from creative cloud.

  2. close all applications from creative cloud of the Task Manager.

  3. delete all the files in the following folders

  C:\ProgramData\Adobe\SLStore

  C:\Program Files (x 86) \Common Files\Adobe\SLCache

  4 start creative cloud and connect.

• Creative Cloud Files, do not at all synchronization?

  I therefore just subscribed in the cloud of Adobe creative, installed all the programs I need and tried the Cloud Storage, which unfortunately did not work.

  I installed the application of CC desktop and activated the storage cloud from there. However, the folder and the files that I put in the creative Cloud files were not uploaded.

  Then I tried to create a folder using the access by browser. Creating the folder was no problem, but again, it does not appear in my local Creative Cloud Files folder.

  I tried also to activate the backup option Auto project in Premiere Pro. But the first told me I need to install the creative Cloud desktop application and set up the cloud storage (which I've done). Synchronize settings of Premiere Pro is not as well.

  I restarted my computer and reinstall the creative application of cloud, neither of which had no effect. I installed the creative application of cloud on my desktop and on my laptop, file synchronization does not work on both devices.

  Maybe I am doing something wrong? Or, as I just started the subscription yesterday (using sampling for payment; money has not yet been charged), CC file synchronization is not yet unlocked or something like that?

  I don't have the notification or error messages, it does not at all. None of the Adobe programs is blocked in my firewall. Any ideas on what could cause this or how to fix it?

  Gin - San, there was a question that would have affected some users that has now been resolved. Could you try to synchronize again and let me know if it still does not?

  Thank you and sorry for the inconvenience.

  Ben

• Year Adobe Creative Cloud subscription. When can I start?

  Help, please! I just bought a package (one year) of education last night and I would like to start my editing. However, my computer won't charge my membership and keep asking my serial number. The problem is I don't have any what serial number or code redemption from Adobe and I want to start my work right now! What should I do?

  Hello

  I see you have membership individual creative cloud on your account, it shouldn't ask for serial number, but it's still, you can try the below mentioned steps.

  Go to HOSTS file and remove all entries from Adobe that you see there. Location for the file to be: -.

  Windows:-C:\Windows\System32\drivers\etc

  Mac:-menu go to the desktop > go to folder > then type "/ etc" (this will open a folder with many files, you will see HOSTS, drag on the desktop, open the remove entries from adobe and reglisser its original position)

  Post that go sign out and sign in again the creative cloud desktop application and try to use the product.

  It should solve your problem.

  Let us know for other queries.

  Concerning

  Maansee

• Creative cloud subscription will not let me install version CC 2014 track on the second computer

  Hello

  Help, please.

  Currently, I have a monthly subscription of creative cloud and have installed CC2014 and up running on my iMac 5 K.
  He worked very well without any problems. Now, I want to install CC2014 on my Mac Book Pro 10.10 13 2012. (my second computer)

  I registered on my Creative Cloud account on the main computer (iMac, 5K) and have logged in on my Mac Book CC.

  It seems I can only download the track of Photoshop, Indesign, Illustrator etc. -

  
  

  Please advice on what to do.

  
  

  Thank you.
  

  
  

  Adobe support fixed the problem - thank you for your help.

• My Creative cloud subscription does not appear in my Adobe

  Kglad Thank you to my request. I've done the recommendation, but the problem continues.
  I realized that my subscription does not appear in My Adobe My orders andso Although I have a receipt for my payment.
  What I need to do?
  Thank you

  Programme
  

  Contact adobe support if your subscription has been paid more than 24 hours ago http://www.adobe.com/support/chat/ivrchat.html

• The creative cloud utility does not seem to download the demo version of Lightroom for me.

  Under the 'Apps' tab, a spinning icon keeps spinning and spinning...

  Fixed. I did a live support chat and they remove and rename a bunch of stuff. You need to do a cat live if you have this problem.

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I am planing to buy Creative Cloud subscription (one year) in AUD, but when I select payment option it shows me in INR

  I am planing to buy Creative Cloud subscription (one year) in AUD, but when I select payment option it shows me in INR

  Your original Adobe ID must be created in another country, if you follow the tips in the link, you will be able to change

  Change the country associated with your Adobe ID

• I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P

  I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• problem with buying Creative Cloud subscription (one year) with my PayPal

  Hi, I want to buy Creative Cloud subscription (one year) with my PayPal, but when I click on 'order with PayPal"it is jump towards the top of the page and nothing doing, someone can help?

  Hello

  Please contact Adobe customer service

  Contact the customer service

• If I buy Creative Cloud subscription should I used products only in connection or without an internet connection, I will not use this app?

  If I buy Creative Cloud subscription should I used products only in connection or without an internet connection, I will not use this app?

  Hi alperb33255764,

  You can use what you want, there is no such limitation. However when you go to cloud service based like loading or sync files to your cloud storage, you need an active Internet connection.

  I recommend you see this KB doc for more information on creative cloud: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html

  Kind regards

  Rahul

• I just started my creative cloud subscription and in artificial intelligence, I try to convert the text to outlines text, but only in the type of command is not active! can someone tell me why? and what should I do to activate it? I use in windows 8

  I just started my creative cloud subscription and in artificial intelligence, I try to convert the text to outlines text, but only in the type of command is not active! can someone tell me why? and what should I do to activate it? I use in windows 8

  Abdel,

  What font you vectorize?

  Or is happening with all your fonts?

• I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Hello

  I just got a pack a year with Creative Cloud but the program still showing me that I am in trial version, how do I fix that?

  Thank you to

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Cancellation of the plan one year Adobe Creative cloud

  Hello, in August 2014 I did a one year for Adobe Creative Cloud for student membership. Each month, I had a billing evidence in my account, but I had, always every month, a double debit on my credit card note so I decided to cancel my subscription. Indeed in August 2015, I made the termination of my program by an email I received from Adobe. I went into my account and made a clik on "by only it piano clicca who" and I made a screenshot of the page in which it was written that my plan would be canceled in September 2015 29 (I still have the screenshot and I can send you if you need it).

  Today morning, so that I saw an e-mail (in another email address, not the same as the account of cloud creative adobe) in which I received a notification that has been the third tent to payment plan that did not work.

  So the question is: my plan for one year for creative cloud is always on the go or not? Because I was convinced that my plan were already cancelled (to the point that I have used none of the programs Adobe Creative cloud after half of the Septmber 2015).

  Also, I still have a lot of 'double' payments to recover and I really want to know how to do it.

  Thank you for your help

  Alessia

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena