I bought the product but my download does not record who and always wants to buy it.  I am connected.

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• Hi - I signed up for the Adobe Creative cloud monthyly and don't know where to find?  I bought the product, but is not a file to download? What I have to do to get it on my laptop > how to find this > thanks :)

  I signed up for the Adobe Creative cloud monthyly and don't know where to find?  I bought the product, but is not a file to download? What I have to do to get it on my laptop > how to find this > thanks

  Install the desktop cc app from here, https://creative.adobe.com/products/creative-cloud

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  Use your desktop app to install your programs of cc.

• Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

  Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

  Locking: double post. See: Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

• Adobe Illustrator CS6 My trial expired, I need the serial number to complete the installation, but my account does not have the serial number

  Adobe Illustrator CS6 My trial expired, I need the serial number to complete the installation, but my account does not have the serial number

  Find the serial number of your Adobe product quickly

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat

  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• I'm trying to reinstall my program elements 2 photoshop again - I did successfully in the past, but now, adobe does not accept my serial number. The message I get says that this isn't an Adobe ID. What should I do?

  I'm trying to reinstall my program elements 2 photoshop again - I did successfully in the past, but now, adobe does not accept my serial number. The message I get says that this isn't an Adobe ID. What should I do?

  Find the serial number of your Adobe product quickly

• I installed Acrobat 8 Professional 32-bit version and my computer is 64-bit, the program does not run correctly and I want to uninstall the 32-bit version and re-install the 64-bit version, I can't find the download of US feed for Acrobat 8 Professional,

  I installed Acrobat 8 Professional 32-bit version and my computer is 64-bit, the program does not run correctly and I want to uninstall the 32-bit version and re-install the 64-bit version, I can't find US downloading feed for Acrobat Professional 8, any suggestions

  Hello

  Please see below the link to download: -.

  https://helpx.Adobe.com/Acrobat/KB/Acrobat-8-9-product-downloads.html

• I wan to save my history Web sites, but my computer does not record. I go to tools > options > privacy and try to "save history", but it goes back to "use the custom settings for history"... I'm all down on those checked so it should save, but it do

  I wan to save my history Web sites, but my computer does not record. I go to tools > options > privacy and try to "save history", but it goes back to "use the custom settings for history"... I'm all down on those checked so it should save, but it doesn't.

  Thank you for taking the time to help me!

• I paid for the product, but it is still a demo! And I've paid twice!

  I paid for the product, but it is still a demo! And I've paid twice!

  [moderate]

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I bought the Phs, but creative cloud could not find my subscription. I can't use the Phs

  I bought the Phs, but creative cloud could not find my subscription. I can't use the Phs

  We have sent you a private message, please check and answer.

  Kind regards

  ~ Mohit

• My creative cloud no longer works. When I try to reinstall, I get the message "AAM cannot initialize. I tried all the instructions but it still does not work. Robert

  My creative cloud no longer works. When I try to reinstall, I get the message "AAM cannot initialize. I tried all the instructions but it still does not work. Robert

  Could you please mention the operating system?

• paid for the subscription, but Muse CC does not work, he asks me the serial number

  paid for the subscription, but Muse CC does not work, he asks me the serial number, any help?

  Hello

  Depending on your operating system, please try the following steps

  Windows

  • Click on the start"" menu. Select "All programs" and then "accessories."
  • Right click on "Notepad" and select "run as Administrator"
  • Click "Continue" on the "Windows needs your permission" dialog box
  • When Notepad opens, click file, and then select open
  • In the file name field, type the following text:
  • C:\Windows\System32\Drivers\etc\hosts
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • From the menu, select 'file', 'save' after changing
  • Restart the Muse

  Macintosh

  • Click the "Finder". Select the folder "Applications".
  • Open the "Utilities" folder and select "Terminal".
  • Type the following command:
  • sudo nano/etc/hosts
  • Enter the password associated with the user of the OS when prompted
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • Press CTRL + o to save the file
  • Press Ctrl + x to close the file
  • Restart the Muse

  Let me know the result

• The pc seems to have gone to a previous set point during the boot, but now she can not install software and doesn't seem to have Norton AV more

  My daughter's office got fried during the last storm, even though she had a surge protector.  Obviously the power company line was bad.  The pc seems to have gone to a previous set point during the boot, but now she can not install software and doesn't seem to have Norton AV more.  When she tries to run a system restore it gets "extended attributes are incompatible."..: thank you for your help.  Debbie

  Hello

  I would suggest trying the following methods and check if it helps.

  Method 1:

  Run the scan tool (SFC) System File Checker and check if it helps.

  This problem may occur if a system file is missing or damaged.

  You can refer to the method-the System File Checker tool in the following article:

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7: http://support.Microsoft.com/kb/929833

  Method 2:

  Try to clean boot, and then check to see if this helps you.

  How to solve the problem by running the clean boot in Windows 7:
  http://support.Microsoft.com/kb/929135

  Note: Once you have completed troubleshooting, perform the steps in the step 7: to reset the computer as usual.

  Method 3:

  Try the steps in the following Microsoft article and check if it helps.

  Problems installing and uninstalling programs on Windows computers:

  http://support.Microsoft.com/kb/2438651

  Hope the helps of information. Please post back and we do know.

• I can't open a picture jpg with my PS. I have already created another profile to my Mac, reinstalled Ps and one I updated the latest version of the operating system. Still does not open JPG. I want to know what to do next.

  I can't open a picture jpg with my PS. I have already created another profile to my Mac, reinstalled Ps and one I updated the latest version of the operating system. Still does not open JPG. I want to know what to do next.

  Then, you install Camera raw version 9.4 from this link: Camera Raw of Adobe Photoshop CC and CS6 Installer

• I have nero10 and hp dvd1170. I can set up the project, but my computer does not seem to see the hp1170 of the dvd.

  I can implement the project in nero10. But when I go to set the parameters for where I want the DVD to burn it does not list the hp1170.

  Hello

  · The DVD drive is recognized in Windows Explorer?

  You can follow the steps from the link: your CD-ROM drive or DVD drive is missing or is not recognized by Windows or other programs: http://support.microsoft.com/kb/982116

• BlackBerry Smartphones Blackberry Bold 9700 for ORANGE bought in the UK, but never used does not work with TELSU SIM in the Canada

  I had a Blackberry Bold 9700 as a gift.  I think it was made for the Orange network in the United Kingdom ('Orange' written at the bottom of the BlackBerry in the front).  I tried to use it with my TELUS account in Canada with TELUS SIM.  The Blackberry does not register any wireless network signal.  The meter of signal display "SOS" only and no TELUS network is avaiable.  My position is Mississauga (Ontario) and Telus wireless covers this area for sure.  I checked that the device is not locked by going to Options-Advanced-online SIM card and typing MEPD Options Online.  The options that appear to say 'off '.  The device seems to read the SIM card because the SIM card # appears.

  Y at - it someone who has the same problem and its resolution.  A large part in this regard, the obligation for any input.

  Hello

  I just discovered the reason for BB does not not with TELUS that I wanted to inquire about registration CDMA you mentioned...

  A smart guy, he asked me to check the frequency bands that supports my BB.  Its sub Options => on.  "3 G bands" that supports my BB are 1, 4, and 8.  These correspond to the IMT 2100 MHz, AWS 1700 MHz and GSM 900 MHz respectively.  The frequencies that TELUS uses in the Canada are groups 1, 2, 5 and 6.

  So, finally tech TELUS came with the answer that my BB is designed to work with some UK frequencies and not with TELUS frequencies in the Canada.

  I've misunderstood and used the term incorrectly HARD LOCK.  The BB I have shows all the options as "disabled" when I go into options in advance-online SIM card and press the MEPD.  Also if I press MEP2 unit not asks me to input MEP codes.  Nothing happens.  This led me to believe that this device is not locked to ORANGE network so the lack of a better term, I used little HARD LOCKED.

  Much obliged for your entry.  It has been enlightening.  Thank you very much.