I bought the single product license, but it is not listed in the account or CC-licensed

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• I bought lightroom 6 at amazon, but it will not be installed. All I said "Installer failed to initialize, please download Adobe install advisor to detect the problem", but it does not exist. It gives me no more information than that. I have already

  I bought lightroom 6 at amazon, but it will not be installed. All I said "Installer failed to initialize, please download Adobe install advisor to detect the problem", but it does not exist. It gives me no more information than that. I already had a free annual subscription to cc through my new canon camera, but I installed for my mac already. No phone number to call, adobe contact to say amazon, what do I do?

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• I am trying to reinstall adobe photoshop elements12 on my computer but I do not know my original account information. He continues by saying that the serial number is already in use!

  I am trying to reinstall elements adobe photoshop 12 on my computer but I do not know my original account information and he repeated to me that serial number is already used

  If you are able to log into the forums so you should be able to login to your account, unless you have created a new id just for forums.  If you do not have your account information, then it is likely that draw Support from Adobe will be ready/able to provide a service to disable.  If you ask them for more than what it looks like you might have, they might let you know that your product is no longer supported.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• Hello, I purchased a plan, but it does not appear on my account

  Hello, I purchased a plan, but it does not appear on my account. It is always showing the free account, even though I did not get a Bill. The money was deducted from my account

  Make sure that you sign with the good Adobe Id, you can contact customer service for more details on the order in which you have placed.  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• I have a genunie product key but it does not work. How to solve the problem?

  I bought a PC refurbished which came with license Windows XP Pro renovated the Micro Center near my house. My son got the infected PC and so I decided to reinstall the operating system. I used the product key on the label of license on the PC, but it did not work. I went to Micro Center for help, but they have had the same problem and then I recommend to contact Microsoft Support. To my surprise, it is so hard to get help from Microsoft even if I have a license and use a product of Microsoft Genunie. Is this an easy problem to solve, or should I complain (or continue) Microsoft to have this problem resolved? Thanks adavance.

  My suspicion is that it's a SP3 - the description of the disc key you give seems to be right (from what little I can find that the part number on the web) for a disk of SP2.

  You may be able to confirm this by calling an Activation Center and asking them to confirm the validity of the key - use your local number in this list.

  http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx

• I bought a package from Adobe, but it does not change (add, delete pages or insert headers)... need to add these applications to my Adobe package?

  I bought the Adobe package in June 2016, but it does not change (add, delete pages or add headers/footers)...how can I increase my package from Adobe to include these applications?)

  is it a question of acrobat?

  If so, exactly what have you bought?  (IE, check your account - Adobe ID )

• The Epson Workforce 600 is connected via a usb cable, the other is a wireless network. I reinstalled the software of the printer (Epson) and it shows in printers and devices, but it does not list

  I have two printers installed on my laptop, only appears.  The Epson Workforce 600 is connected via a usb cable, the other is a wireless network.  I reinstalled the software of the printer (Epson) and it shows in printers and devices, but it is not the list when I go to print something.  When I select "Find a printer", it gives me a list of computer icons.

  Hello

  Check with Epson support, their documentatiion online and drivers. As it's Epson OEM
  responsible for the proper functioning of the printer and their drivers provided.

  Good luck, you need to update or reinstall the latest driver.

  Epson - Support us.
  http://www.Epson.com/cgi-bin/store/support/SupportIndex.jsp?BV_UseBVCookie=Yes

  Epson - support from Europe
  http://www.Epson.co.UK/support

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Open the printer Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I want to uninstall real player. I went to the control panel to uninstall, but it was not listed.

  Original title: real player not on the list of programs but still doesn't work

  I want to uninstall real player. I went to the control panel to uninstall, but it was listed.  I can always download with real player. What's new? Why is not listed if I can get rid of him.

  Hello

  What operating system are you using on your computer?

  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.

  a. click Startand then click run.

  (b) in the Open box, type regedt32, and then click OK.

  c. in the registry editor, find the following registry key:

  HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

  d. in the left pane, click the Uninstall registry key, and then click export on the file menu.

  e. in the export registry file dialog box that appears, click desktop in the list record in , type Uninstall in the file name box, and then click Save.

  f. each key listed under Uninstall in the left pane of Registry Editor represents a program that is displayed in the list of currently installed programs in the add tool / remove programs. To determine which program that represents each key, click the key and discovers the following values in the details on the right pane:

  Full name: the Display Name key value data the name listed in Add / Remove programs.

  - and -

  UninstallString: The value of the UninstallString key data the program used to uninstall the program.

  g. After you identify the registry key that represents the program that you removed but which is still displayed in the currently installed programs list of add or remove programs, right-click the key in the left of the registry editor window pane and then click Remove.

  Click Yes in response to the message "are you sure you want to delete this key and all of its subkeys?

  h. on the file menu, click Exit to quit the registry editor.

  i. click Start, click Control Paneland then click on Add / Remove Programs.

  In the currently installed programs list, verify that the program whose registry key you deleted is no longer listed.

  j. do one of the following:

  o If the program list is not correct in Add / Remove Programs, double-click the file Uninstall.reg that you saved on your desktop in step 5 to restore the original list of programs in the registry.

  -or-

  o If the program list is correct in Add / Remove Programs, right-click the Uninstall.reg file on your desktop and then click Remove.

  For more information, you can check the link below:

  http://support.Microsoft.com/kb/314481

• HotSync downloaded 6.2, vista OS, bluetooth in the new computer, but hotsync does not list bluetooth as a connection option

  I downloaded the new 6.2 hotsync (which is listed as 7.0.2 in the lower left corner of hotsync), I have a new toshiba laptop with vista 64-bit os, laptop has bluetooth and the bluetooth works because I already set up to work with my treo 755 as a modem. In any case, when I'm trying to set up the connection to hotsync option so I can sync my outlook with the treo, connections in hotsync does not list bluetooth as an option.  I read that it will only show if the material has bluetooth.  Again, I have no bluetooth and it works very well with the treo when I put up as a modem for a wireless connection.  Any thoughts why hotsync is absent from the bluetooth connection option?  It is defined as discovereable as well.

  Thank you!

  At this point, the only thing left that I could suggest is to buy a bluetooth USB dongle and see if it will work. When you install the dongle, do not use the cd to install the drivers, let Windows install the drivers. It sounds like this is similar to what we were looking for with the Toshiba Bluetooth radio but the dongle uses a different radio and they worked for Bluetooth hotsync on other 64 bit Vista systems.

  Dongles/adapters listed as compatible are the following;

  • Belkin Bluetooth USB adapt BT
  • Motorola adapter USB Bluetooth (Verizon only)

  I sent you a private message to this topic.

  Message relates to: Palm i705

• I just purchased illustrator, but it does not recognize my adobe account.

  End of my essay on illustrator, so I bought the full version. When I try and install it says that there is no subscription found.

  Please try the steps mentioned on link below

  Using creative cloud | Applications creative Cloud back to update evaluation Mode to 2015 CC

• I bought a USB Bluetooth dongle, but it does not work. I can't open then even "reach him a personal Page in the region."

  The drivers installed correctly.

  I can't make the box "Turn on network discovery" stay on either in advanced sharing options.
  It keeps going back to off when I check it. (I am the administrator)

  Thanks, but I already had my answer.

  For the one who wants to know.
  I went clicked on 'Start '.
  Desired services.
  Clicked on Services, with the two gears on it.
  And everything that had to do with the Bluetooth activated.
  Set them as automatic.
  (For some reason, they have been disabled)

• I bought creative cloud, but he does not appear in my account

  I noticed the sale on the time and thought it was time to move from CS2 and get with the time.

  I went through the process of signature with my email from the University to make an adobe, knowledgeable account my payment details and received an email of confirmation of order for a prepaid annual subscription. I installed the creative application of cloud and installed some of the various programs to check out them, but when I run it I tells me they have all trial versions, and I need to enter a serial number to register their.

  OK, I thought, where can I find that? A little quick research on Google showed me that I should be able to find them at https://www.adobe.com/account/my-products-services.edu.html so I walked, but, apparently I don't have a subscription! Everything is empty.

  Can someone check and see if there is a problem with my order or my account? I'm a bit concerned by the latter, RM585 isn't exactly a small sum of money, I wouldn't have been sucked out of my card and received nothing in return.

  Contact adobe support, https://helpx.adobe.com/contact.html

• try to change the mode of feeding for a user account, the instructions worked to change the administrator account, but changes do not appear on user accounts.

  On my HP 510 laptop, I want to change the power mode to one of the user accounts.  It cannot be changed of in the user account, so I followed these instructions: log in as administrator, do the selection desired in the list of available eating patterns (Control Panel, Power Options, eating patterns), click on apply, then log in as administrator.  I find that the selected power mode has been applied to the administrator account, but not to one of the user accounts. I tried to change in the user account, but still receive the "access denied" response

  I recently installed Microsoft Security Essentials. My reading of various internet stations indicate that some older antivirus programs may have hindered this process of power management. I was not able to discover how to inactivate Security Essentials, so did not try to change the mode of power without interference from her.

  Another indicated position of the potential interference of the BIOS settings. I don't know how to check if this may be the case. I have MS Windows XP Pro SP3 installed. I have automatic and current updates.

  Thanks for any help, you can suggest.

  Hello

  You can change the setting in see Group Policy for this document:

  http://TechNet.Microsoft.com/en-us/library/cc730920.aspx

  Or change temporarily the user to an admin account, make the changes and then return as a standard user.

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I keep getting asked my product key, but it does not accept my computer

  Help, please?

  To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
  (download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
  Once saved, run the tool.
  Click on the button continue, which will produce the report.
  To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.
  -* in your own thread *, please

  Please also state the Version and edition of Windows cited on your COA sticker (if you a) in the case of your machine (or inside the battery compartment), but does NOT quote the key on the sticker!
  http://www.Microsoft.com/en-us/howtotell/hardware.aspx

• I entered my pin code for windows 7. I received my product key, but I do not or did not properly download windows7.

  What was wrong in my way to download windows7?

  If at any time the upgrade fails, Windows Anytime Upgrade Fail:

  Shut down and restart your computer.

  Make sure that the Windows updates have been installed.

  Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

  If Anytime Upgrade still does not work, turn off the user account control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4. restart the PC

  5. pass by the "Anytime Upgrade" as usual

  Try the following:

  1 disable any security software before attempting to upgrade

  2. make sure that your computer is updated (devices and applications)

  3. disconnect all external devices before installing.

  4. check your hard disk for errors:

  Click Start

  Type: CMD, according to the results, right-click CMD

  Click on "Run as Administrator"

  At the command prompt, type: chkdsk /f /r

  When you restart your system, your computer will be scanned for errors and will try to correct them.

  1. click on start, type msconfig in the search box and press ENTER.

  User account control permission

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Also run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  Who should I contact if I have problems installing and / or activation of my product key card?

  Please contact to the: www.windows7.com/getkeysupport.

  If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

  Learn how to install Windows 7 Service Pack 1 (SP1)
  http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
   
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade