I can not open HP even after I tried all the steps suggested in other posts (CC logout, reboot, reset)

Please help me to open a host of character. I tried everything and where I get the same message:

Schermafbeelding 2015-09-10 om 16.53.11.png

Hi Linda... Still having this problem? Just to confirm, you disconnected from the Cloud creative application, then quit, the rebooted, then signed in? If the problem persists, please contact Customer Support and they might be able to try other things.

Tags: Character Animator

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