I can print locally but not out of my home network, which is in line
I have a 8600 OfficePro e-all-in-one and I have Windows 7. When I run the diagnostic of the printer, it prints a page showing that everything is OK. When I try to print something on the Internet on my Wi - Fi connected printer, it says that it is offline. Control Panel says that my network is very good. I try next?
Hello
Generally when this happens there is a communication problem between the printer and the laptop.
I suggest to uninstall the software and then reinstalling the software complete features.
Once you reinstall the software go ahead and add the printer again.
Also, if you have any firewall on your laptop try disabling and then print again.
Let me know the results.
THX
Tags: Notebooks
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I will certainly help you in this matter.
-Have there been recent changes made on the computer before the show?
Method 1: Run the Microsoft Fix and check.
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http://support.Microsoft.com/mats/printing_problems/
Method 2: update the printer drivers and check.
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http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers
Update drivers: recommended links.
http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links
For more information, see the links.
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http://Windows.Microsoft.com/en-AU/Windows-Vista/troubleshoot-network-printer-problems
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http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-WindowsIf the problem persists or you have any other questions, do not hesitate to let us know. It is our pleasure to be of service.
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